Botterill has formerly worked with cievents in both Sydney, where she was head of loyalty market and director of sales, and Auckland (director of sales). More recently she was head of strategy at the not for profit charitable trust organisation Competenz. Botterill’s appointment comes at a time when long time GO C&I co-owner Wayne Harris is moving on from the business, meaning it will now be 100% owned by helloworld. Harris says he is looking forward to taking a summer off and will look at opportunities after that.
Harris is a well known personality in the conference and incentive sector, having worked with Tourism New Zealand in the 1990s, then heading up what is widely recognised as the first online rewards programme in New Zealand, and joining Bill Matthews at GO Holidays some 18 years ago – becoming 50% owner of GO C&I two years later. Harris says that while there have been massive changes in the industry in terms of technology; the keys to success are relatively old fashioned. ‘Our philosophy has always been to empower our team, let them own the customer relationship and create a sense of belonging.’ Harris says that the experience of the GO C&I team has been a major plus for clients. ‘There are not many places in the world we (collectively) haven’t been and it's that experience that counts more than anything. ‘We have been to X hotel, we go to the venues and scope them out, we talk to the DMCs (destination management companies) and make sure they actually get Kiwis and understand what we want.’