House of Travel says it is committed to getting more Kiwis ‘on-board’ with cruising, especially those who have not cruised before.


Published in Cruising Updates
Monday, 13 August 2018 20:12

House of Travel Taupo 20 years on

A move by clients back to travel agencies is one of the trends being shared by House of Travel Taupo.

Published in People
Thursday, 02 August 2018 22:49

HOT agent wins Latin Escapades

Melanie Bartram, House of Travel Ferrymead, is the big winner in South America Tourism Office’s Latin Escapades sales incentive.

Published in Americas
Monday, 25 June 2018 22:19

Add offline value

Add value that can’t be found online - always keep up to date with current trends – including hot destinations.

Published in Hot Topics
Tuesday, 19 June 2018 00:06

Agents experience best of Borneo

Wildlife rehabilitation centres, national parks and cultural villages were amongst the highlights for participants on an agents’ famil to Borneo last week.

Published in Asia

Remember why you started in the travel industry in the first place – that’s the tip on how to have a strong beginning in the sector from Danielle Scott, customer experience manager with House of Travel.


Scott is a finalist in the Best Young Travel Agency Executive – Retail category of the TAANZ National Travel Industry Awards having first joined HOT in the product team after leaving university in 2016. ‘Sometimes we get so busy being busy we forget that this travel opportunity for our customers could be the highlight of their year and that they get the same excitement to experience a different country and culture that we do. That’s why we do what we do. ‘I think it is good to remember this during every interaction, to ensure we are helping hype the anticipation and the excitement for the customer.’


Scott manages the Voice of Customer programme at House of Travel and much of her time is spent interpreting and utilising customer feedback to help improve the products HOT provides, the systems it utilises and the overall customer experience at House of Travel. ‘The consistent trend with our customers is that their expectation of what constitutes great service continues to rise year on year and their tolerance of substandard service lessens. ‘Since implementing our Voice of Customer programme 18 months ago we have seen significant improvement in what were already exceptionally high NPS (Net Promoter Scores).

Published in Hot Topics
Monday, 07 May 2018 23:09

Supertour sets off to Croatia

Ten top performing agents from around New Zealand took off recently on a ‘supertour’ that includes castles, cathedrals, caves and cuisine around Europe’s hottest destination. Participants are the top performing agents across the Globus Family of Brands that includes; Globus, Cosmos, Monograms and Avalon Waterways.

Published in New Zealand
Tuesday, 02 May 2017 00:10

HOT: more stores and tech focus

A proactive growth strategy to increase its retail footprint across New Zealand remains a high priority for House of Travel during 2017 and 2018.
HOT’s marketing director Ken Freer says the company is actively considering new store locations.
‘The opportunity for us is that we are not in the business of starting and running our own stores. We have engaged high powered owner-operators to lead this business and we are always looking for the right person in the right place.

Published in Hot Topics