Taking hurdles down at AKL

Taking hurdles down at AKL

The airport is not the destination – it is actually an obstacle between the customer and where he or she wants to go, the TAANZ Summit hosted by Air New Zealand heard last week.

 

Anna Cassels-Brown, GM operations at Auckland Airport says the best thing airports can do is aim for less friction and take away the hurdles. She says more airlines have introduced check-in kiosks at AKL (though many carriers want to keep the human touch point), digital arrival cards are in development and will mean passengers can complete them on their mobile device, and online duty free shopping is being further developed. Cassels-Brown says these are just some of the steps being taken to make the journey through the airport smoother.

ProMag