Nassopoulos-Erickson predicts that pre-departure and arrival health screening, which is being implemented in some airports during this pandemic, may become a permanent process at airports. ‘Technology will be essential, not just for health safety but for a smooth passenger experience.’
She predicts travel with few touch points, using biometric passenger identification or travel pass for authentication and identification of the passenger, to allow the passenger to pass through every step, fast bag drops, automated documentation verification for security emigration, immigration, gate boarding.
Meantime, CAPA – Centre for Aviation’s chairman emeritus, Peter Harbison says what has happened due to Covid is not going to be just an adjustment. ‘It’s a fundamental change,’ warns Harbison. He says as we go through this process, the airline industry has got to shrink.
‘Many airlines have shrunk already and will stay shrunk. There’ll be much more financial losses. Airline consolidation is inevitable, including airline departures and restructuring.’