Tuesday, 11 June 2019 21:52

'Better Bucket List’ trends

House of Travel’s ‘Better Bucket List’ digital campaign has received thousands of entries since its launch on Sunday, 2 June with trending destinations including the Greek Islands, Italy and USA – including New York, Chicago and LA.

Published in Hot Topics
Tuesday, 26 March 2019 21:14

HOT store for WLG CBD

The House of Travel Featherston Street team, plus clients, friends and suppliers gathered to celebrate the opening of their brand new store last week.

Published in New Zealand
Friday, 23 November 2018 01:58

Aussie Open serves up opportunities

It may be in its fiftieth year but the Australian Open is still serving up opportunities for travel agents.
The open, and some of its silverware, was in Auckland this week and hosted the trade to a preview of what to expect at the event’s golden anniversary. Not only are there more seating options but the iconic Melbourne sports event has become more than tennis.

Published in Australia

House of Travel says it is committed to getting more Kiwis ‘on-board’ with cruising, especially those who have not cruised before.

 

Published in Cruising Updates
Monday, 13 August 2018 20:12

House of Travel Taupo 20 years on

A move by clients back to travel agencies is one of the trends being shared by House of Travel Taupo.

Published in People
Thursday, 02 August 2018 22:49

HOT agent wins Latin Escapades

Melanie Bartram, House of Travel Ferrymead, is the big winner in South America Tourism Office’s Latin Escapades sales incentive.

Published in Americas
Monday, 25 June 2018 22:19

Add offline value

Add value that can’t be found online - always keep up to date with current trends – including hot destinations.

Published in Hot Topics
Tuesday, 19 June 2018 00:06

Agents experience best of Borneo

Wildlife rehabilitation centres, national parks and cultural villages were amongst the highlights for participants on an agents’ famil to Borneo last week.

Published in Asia

Remember why you started in the travel industry in the first place – that’s the tip on how to have a strong beginning in the sector from Danielle Scott, customer experience manager with House of Travel.

 

Scott is a finalist in the Best Young Travel Agency Executive – Retail category of the TAANZ National Travel Industry Awards having first joined HOT in the product team after leaving university in 2016. ‘Sometimes we get so busy being busy we forget that this travel opportunity for our customers could be the highlight of their year and that they get the same excitement to experience a different country and culture that we do. That’s why we do what we do. ‘I think it is good to remember this during every interaction, to ensure we are helping hype the anticipation and the excitement for the customer.’

 

Scott manages the Voice of Customer programme at House of Travel and much of her time is spent interpreting and utilising customer feedback to help improve the products HOT provides, the systems it utilises and the overall customer experience at House of Travel. ‘The consistent trend with our customers is that their expectation of what constitutes great service continues to rise year on year and their tolerance of substandard service lessens. ‘Since implementing our Voice of Customer programme 18 months ago we have seen significant improvement in what were already exceptionally high NPS (Net Promoter Scores).

Published in Hot Topics
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