Fifty percent of organisations have begun travelling again, but with stipulations, says the third phase of a global ‘State of the Market’ survey by Flight Centre Travel Group’s corporate arm.
The stage consisted of interviews in August with 250 of FCM Corporate Travellers multinational large-scale clients, plus Corporate Traveller SME customers globally, representing over 60 countries.
While 50% of respondents say they have employees already travelling or booking reservations to travel in the near future, resuming travel will be different for everyone. Results of the State of the Market research (April to August 2020) show that over 90% of
Flight Centre Travel Group NZ currently has a greater emphasis on the short to medium term than the longer term vision – something that is unusual for the group, says managing director David Colombes.
The group has just released a case study entitled Our Business Journey Through Covid-19. In his summary, Coombes says ‘it is important to accept what we can’t influence and control, and focus on what we can, which is more restricted than ever before.
Flight Centre Travel Group (FCTG) released its year-end results on 27August for its 2020 Fiscal Year, which show an optimistic future for its corporate brands FCM Travel Solutions and Corporate Traveller despite a major downturn in the travel industry.
Whilst FCTG experienced severe losses (A$510M underlying loss before tax) due to unprecedented travel restrictions caused by the COVID-19 pandemic, FCM Travel Solutions and Corporate Traveller proved to be resilient. During the global shutdown, the two business travel divisions landed a
In a sign of the Covid-19 times, travel industry people are catching up with friends and colleagues as they head off to new adventures – hopefully to return to the sector in the not too distant future.
Pacific specialist Rebecca Goodin has moved on from Flight Centre and picked up a new job. She was joined for a casual goodbye at the Sweat Shop Brew Bar in Auckland last Friday.
House of Travel is providing clarity on its cancellation fees following Flight Centre’s recent announcement (see story below).
The Travel Agents’ Association of New Zealand (TAANZ), with contributions and endorsements from Flight Centre, Helloworld, House of Travel and First Travel Group, has presented a submission to government on travel supplier credits – remedies and protections for travel agents and consumers.
TAANZ chief executive Andrew Olsen says the submission laid out the inherent risk in credits, supplier failure and consumers seeking refunds, and the travel agent bearing the brunt of chargebacks and collapse.
Flight Centre NZ says it has been forced to make some 250 roles redundant, given that all travel is now effectively off limits as the result of widespread border closures.
Leaders in the travel industry have been encouraged to create an environment where no-one can hide when it comes to creating a diverse working place and giving equal and fair opportunities to all.
It’s not quite ‘business as usual’ but New Zealand retailers and wholesalers say that their clients are still not only enquiring about travel but also booking despite the publicity around coronavirus.
Flight Centre team leaders were invited to hold their monthly meeting that discusses product updates, training, expos and more onboard Royal Caribbean’s Radiance of the Seas as it called into Auckland on Tuesday.