House of Travel Browns Bay was planning to mark 30 years of business on 25 May this year. But symptomatic of the year the industry is having, the date fell in the middle of two Auckland lockdowns and the celebratons didn’t happen at the time.
That didn’t stop owner/operator Kelda Cawood inviting clients and business partners to the store for a celebratory ‘cake and cuppa’ with her team last week. Nor has it dented her commitment
Catering for the needs of young professionals who are keen to travel in New Zealand and (as soon as they can) beyond has led to the establishment of a new ‘sub-brand’ for House of Travel Christchurch City.
Young Professionals Travel (Yo Pro Travel) started as an Instagram page and has evolved into a website targeting the sector.
After 12 years with the company and the past nine years as chief executive officer of House of Travel New Zealand, Mark O’Donnell (MOD) has announced he will be standing down from his CEO role in December. MOD is relocating with his wife to the Hawke's Bay and taking up a CEO role with a local company.
Embarkation on cruise ships is likely to be much quicker as cruise lines adopt more self check in technology and paperless documeyation post the Covid crisis, says one leading cruise practitioner in New Zealand.
Jeff Leckey, general manager cruise with House of Travel Group, says the tendency of many people to turn up early for their cruise check in has meant long waits at the cruise terminal and winding queues to get to check in desks.
Jeff Leckey, general manager cruise at House of Travel Group, is unlikely to mourn the probable passing (at least for a while) of cruise buffets.
‘When local cruise line P&O did away with the buffet a few years ago and replaced it with The Pantry, there was a sudden intake of breath from traditionalists,’ Leckey says in a Hoot Cruises Blog. ‘Could they seriously
House of Travel is providing clarity on its cancellation fees following Flight Centre’s recent announcement (see story below).
The Travel Agents’ Association of New Zealand (TAANZ), with contributions and endorsements from Flight Centre, Helloworld, House of Travel and First Travel Group, has presented a submission to government on travel supplier credits – remedies and protections for travel agents and consumers.
TAANZ chief executive Andrew Olsen says the submission laid out the inherent risk in credits, supplier failure and consumers seeking refunds, and the travel agent bearing the brunt of chargebacks and collapse.
Leaders in the travel industry have been encouraged to create an environment where no-one can hide when it comes to creating a diverse working place and giving equal and fair opportunities to all.
House of Travel was a big winner at the 19th Annual Cruise Industry awards held in Sydney over the weekend, taking out the Cruise Month Promotion of the Year for Australasia title and having three individual winners amongst the HOT team.