Hot Off The Press

Tech at forefront of service quality, evolution in travel

Monday, 19 February 2018 20:25

Technology and how it is disrupting the industry was a major theme when Orbit World Travel held its first ever travel seminar for the Waikato and Bay of Plenty recently.

Roger Gray, group general manager for Airports Air NZ, detailed how much technology dictates service quality.

TMG looks to strengthen management team

Tuesday, 13 February 2018 02:42

Travel Managers Group (TMG) has now kicked off the search for a new general manager, following Dave Wallace’s announcement last year that he intended to retire from his position towards the end of 2018.

The current senior management team made up of Kevin Weston, Nicola Jamieson and Angela Mills will remain, and the company reports it’s looking to secure a suitable candidate to help continue the growth and

Eclipse Travel looks to big year with NZ trade

Tuesday, 06 February 2018 21:06

Eclipse Travel has further strengthened its Christchurch based New Zealand operations and will be rolling a series of trade activities on this side of the Tasman in the coming months.

The company, which specialises in travel to remote and adventurous destinations, marks the fifth year of its Sydney operation this month and says the establishment of its Christchurch office last year was a result of continued strong growth.

Expedia TAAP rolls out dynamic commission in New Zealand

Thursday, 08 February 2018 04:47

Expedia TAAP has launched a revenue-sharing model in New Zealand, meaning that agents here can earn varying levels of commission depending on which hotels they book.

Stu Udy, manager travel agent distribution Asia Pacific at Expedia, says the dynamic commission is a slight shift in the way the company pays commission to travel agents, reflecting the ever-changing world of travel distribution.

Youth market, STA Travel: both on a growth curve

Thursday, 01 February 2018 04:03

STA Travel plans to open at least two more stores in New Zealand this year and the footprint will grow further in 2019 and beyond.

Country manager Sarah Bedford says the company (started in 1979) currently has 17 retail outlets around New Zealand (over half in mall locations) and is benefiting by concentrating on its core markets – ‘students, young people and the young at heart’.

B:Hive move expands honey pot for successful broker

Tuesday, 30 January 2018 19:54

A move out of home and into highly automated offices, plus more formal working arrangements signal the next step for a successful broker company based in North Shore, Auckland.

Manase Travel Studio moved into new premises at B:Hive, Smale’s Farm in Takapuna late last year and co-director Peter Manase says the shift reflects growing business success for the brokerage – particularly in the corporate sector.

Back-Roads Touring takes its small group experience to Asia

Tuesday, 30 January 2018 01:13

Back-Roads has expanded into Asia, with eight tours on offer in 2018. Options include Bangkok & The River Kwai, Temples of Thailand and Cambodia, Wonders of Thailand, Spirit of Cambodia, Hanoi & Halong Highlights, Vietnam Adventure, Vietnam and Cambodia Discovery, and Flavours of Vietnam.

Credit card compliance – the IATA heat is on

Thursday, 25 January 2018 20:11

The heat has been turned up on any travel agents who have not ensured they comply with a global security standard to protect confidential payment information against theft.

IATA has set a deadline of 1 March for accredited agents to achieve the Payment Card Industry Data Security Standards (PCI DSS).

‘Leisurely actives’ give company running start

Monday, 22 January 2018 20:51

A Walker’s World / Cycling Europe director Jill Grant says this year has seen the busiest January for the company in memory.

While there a number of possible reasons, one of the most surprising is a slight loss of business confidence since the change of government.

‘During the last recession, we experienced good growth as many clients saw it as an opportune time to travel, seeing as there was a downturn in business at home.’

Travel’s ‘Top Dog’ makes change: Recruitment company on market

Thursday, 18 January 2018 05:06

Travel recruitment specialist Helen Cambell, managing director of TopDog Travel personnel is moving to the Hawke’s Bay from Auckland and looking to ‘pass on the lead’ of her company.

‘My last trading day will be Friday 9 February, but obviously I will work through the recruitment process with active candidates on behalf of agencies I am currently servicing.’

Famil dives into Philippines, education sessions planned too

Monday, 15 January 2018 21:52

Travel wholesaler Pack ya Bags is seeking expressions of interest from dive qualified agents who would like to take part in a famil trip to the Philippines in June.

Pack ya Bags director Penny Henderson says the trip is part of an overall push to increase knowledge of niche markets in the destination.

‘We’re looking for six to eight agents who would need to have an open water divers qualification and it will give the trade participants a real opportunity to talk with real credibility to clients.’

The year ahead...readers share thoughts

Monday, 18 December 2017 19:25

To say 2017 has been ‘interesting’ is an understatement. But what is the travel industry expecting for the year ahead…?

TRAVELinc Memo reached out to a few readers and here are some responses we got back. Remember, we are always interested in hearing from you so send us your thoughts, comments and news.

South Sea Cruises adds something ‘totally new’

Thursday, 14 December 2017 21:44

South Sea Cruises is adding another string to its bow, with the launch of luxury fast boats servicing the new Six Senses resort in Fiji, set to open next year.

Brad Rutherford, the chief executive officer of South Sea Cruises is in New Zealand now and greeted New Zealand trade at the company’s Christmas celebrations at The Vodka Room in Auckland last night.

Rutherford says the two new boats are being built in Abu Dhabi now and will be delivered to Fiji in the New Year, ahead of the resort’s opening later in 2018.

Rise of the ‘minimoon’ – Kiwi newlyweds opt for shorter escapes

Monday, 11 December 2017 20:18

Newlyweds are opting more and more for shorter honeymoons or ‘minimoons’, as extended holidays are too expensive and they use up too much leave in the lead up to the event.
Anita Gatley, honeymoon and destination wedding travel specialist, says this is accentuated by the high cost of Kiwi weddings and also because of the timing of the wedding season in New Zealand.
‘From my observations couples are going for shorter domestic or South Pacific breaks immediately after the wedding,’ she says.

All Blacks Tours names Rugby World Cup 2019 sub-agents

Thursday, 07 December 2017 22:25

All Blacks Tours, New Zealand’s exclusive Official Travel Agent (OTA) for the Rugby World Cup 2019, Japan, has appointed four sub-agents for the tournament- Fortis Travel Group, Holland, Clarke & Beatson, BCD Travel and JTB.

The appointments follow a competitive application process where agents were assessed on a number of criteria.

As sub-agents of All Blacks Tours for RWC 2019, the four companies have the ability to create, market and sell official Rugby World CupTM packages within World RugbyTM guidelines.

Not just for pros: get clients in safari picture

Thursday, 30 November 2017 19:18

Photography isn’t the niche activity it once was, and agents should be encouraging clients to sign up for photography tours, urges one leading photographic safari operator.

According to Cape Town-based Pangolin Photo Safaris, these days everyone's a photographer and clients interested in the activity need to know photography safaris are no longer just for the pros.

‘There are two things that stop budding photographers from signing up for these kinds of tours – knowledge and equipment. If we can provide them with some training and set them up with the best equipment, everyone

‘Room for more players,’ says NZ Travel Brokers

Monday, 27 November 2017 18:01

The emergence of new broker brands in New Zealand as well as major changes among some of the key players will lead to ‘interesting times’ over the next few years, the NZ Travel Brokers Conference heard over the weekend.

‘We will see how it plays out,’ says Steve Lee, director of NZ Travel Brokers.

‘But we will stick to our knitting and think we will be ok.’

TravelAdvocates launches with Southcombe at helm

Friday, 24 November 2017 00:09

New broker channel brand named TravelAdvocates has been officially launched in New Zealand.

Headed up by Mike Southcombe, who has a long history in this space having previously established a successful broker business. Southcombe had 11 years at the helm of Travel Managers Group NZ.

It’s getting hot in Cairns: More to sell in tropics

Tuesday, 21 November 2017 01:24

New developments are coming on fast in the tropical Australian destination of Cairns, with the city undergoing a raft of new refurbishments, extensions and new builds.
Speaking at Sell TNQ (Tropical North Queensland) this week, Eleanor Wilkie, TNQ business development executive, says it’s an exciting time for tourism and events in Cairns.
‘We’ve got Hemingway’s Brewery developing a second venue, three brand new hotels are being built by the CrystalBrook Collection, we have the redevelopment of the performing arts centre, the aquarium, and the extension at the convention centre is a major win for the city too.

Travel industry picks up the PAICE

Thursday, 16 November 2017 21:21

Incentive travel practitioners, travel management company personnel, wholesalers and wedding and event planners were all among the attendees when PAICE 2017 took place in Auckland on Tuesday.

The event started with a Business Events Australia breakfast featuring Australian adventurer James Castrisson, and also included seminar sessions by team builder Stu Robertson, and incentive and corporate rewards expert Eugene De Villiers.

More than 100 exhibitors from the Paci c Islands, Australia, Asia and beyond showcased their wares to about 160 buyers during the day.

India stopovers, niche travel boost for agents

Thursday, 16 November 2017 21:15

Encouraging clients to stopover in India on the way to Europe could result in a substantial follow-up booking to the exotic and colourful destination a year or two later, agents attending the Incredible India functions this week are being told.

‘If agents get their clients to spend four or five days getting a taste of India, those clients will want to do three weeks next year – they will want to go back for more,’ says Jenny Burt, sales manager New Zealand with Air India. ‘So encourage them to stop and see the Taj Mahal or Jaipur on the way to Europe.’

Burt says Air India is pushing stopover opportunities to the New Zealand trade as well as niche travel and VFR (visiting friends and relatives). A delegation from India, as well as local operators specialising in the destination, hosted an Auckland function at The Zing in Auckland on Wednesday, and at Zaika Restaurant in Wellington last night.

Kanchan Kukreja, assistant director India Tourism based in Sydney, says New Zealand is a small but important and growing market for the country. Close to 51,000 New Zealanders visited in 2016, a 12.7% increase over the year before.

She says the availability or e-visas and the wide spread of niche opportunities – like spirituality, cuisine, and yoga tours, plus incentive travel groups – are favouring travel to India. Medical tourism, golf tourism, exploring the Himalayas, and travel by luxury train are other opportunities for the trade.

Western Australians push drive options to Kiwi agents

Monday, 13 November 2017 19:28

The New Zealand trade is being urged to promote self-drive and fly-drive options to their clients as a way to explore the massive state of Western Australia.
A delegation of five WA regional tourist offices is travelling around New Zealand and a key message is the new off the beaten track product that will appeal to Kiwis – especially those on a repeat visit.
One of the major driving options being promoted here for the first time is the Great South West Edge, a suggested 11-day itinerary that runs through Australia’s South West and Australia’s Golden Outback.

Ready, set Japan - RWC travel plans

Thursday, 09 November 2017 21:46

The reveal of the highly anticipated match schedule for the Rugby World Cup Japan 2019 last week was a ‘significant milestone’ for the Rugby World Cup 2019 Organising Committee, according RWC head Alan Gilpin, speaking at press conference in Tokyo this week.

Gilpin says the now the dates and venues have been released, international travellers to Japan can start planning their trips to coinide with the matches they are wanting to attend.

SPANTO success leads to more of same in 2018

Monday, 06 November 2017 21:32

The success of this year’s South Pacific Association of National Tourism Offices (SPANTO) events has encouraged the organisation to be back in force around New Zealand
next year.
Dates and regions will be officially announced after SPANTO’s annual general meeting on 12 December.

However early indications are that the number of events will increase.

Travel agents trendy again

Monday, 30 October 2017 22:33

It’s becoming cool to have a travel agent again, says helloworld Travel chief executive officer and managing director Andrew Burnes.

‘There is widespread recognition among people now that agents are adding to the equation and that having a good travel agent among the professionals in your world is beneficial,’ Burnes said in an address to the helloworld Frontliners’ Conference at Vodafone Events Centre, Manukau over the weekend.

‘We all know there used to be a lot of talk about the death of travel agents. The question was ‘doesn’t everyone book online now?’ We’re just not having those conversations anymore.’

Scandinavia the ‘big mover’ with Tempo

Thursday, 19 October 2017 22:58

Scandinavia is the ‘big go’ in Europe for Kiwi travellers, says Greg Osborne, general manager Tempo Holidays New Zealand.
The company has just released five brochures – including Bentours Scandinavia & Expedition Cruising 2018 – 19. Also reaching travel agents next week (available through Stocklink) are Italy, France & Spain; UK, Ireland & Central Europe; Greece, Croatia & Turkey, plus a new release Worldwide programme that covers Europe, Middle East, East Africa, India & Subcontinent, and Latin America.

‘Sick and tired’ of drawn out trans-Tasman travel

Thursday, 19 October 2017 22:27

The chief executive of Australia’s Tourism and Transport Forum (TTF) ‘is sick and tired’ of how complex and drawn out travelling trans Tasman is.
‘We should have managed this donkey ages ago,’ Margy Osmond told an audience at the 2017 New Zealand Aviation & Corporate Travel Summit in Auckland this week.
She says recent reports and sources are suggesting a pre-clearance and on-demand model, something TTF feels could make a big difference.

Wedding market in focus for agents on Samoa famil

Thursday, 12 October 2017 20:06

Samoa, and particularly the country’s Sheraton properties, are making a concerted effort to attract more destination weddings out of New Zealand.
Putting the country on the marriage map is a key objective of a four day famil being hosted right now by Marriott International and Air New Zealand.
Rhonda Williams, of Fuzion Travel, says she is interested to see what the wedding scene in Samoa has to offer.

Conradie aiming to further Excite NZ trade

Tuesday, 10 October 2017 19:53


Excite has a fresh face in New Zealand, with Suzanne Conradie now in the role as business development manager.

While new in the Excite position, Conradie is well known to many in the Kiwi trade, particularly after a long stint here with South African Airways.

The announcement comes at a time when Excite is celebrating a 15-year anniversary, marked late last week by a party in relatively new premises in York Street, Sydney.

Fiji fun - and education

Tuesday, 10 October 2017 00:02

An opportunity to have a fun and relaxed time to mark Fiji day, as well as experience some exciting new product in the destination, has been taken up by more than 20 industry and media personnel this week.
Marketing and product managers from major brands are amongst the participants in the programme, which started officially yesterday and finishes Wednesday.
The Tourism Fiji organised event has support from both Fiji Airways and Air New Zealand.

Big Western Australia prizes at roadshow

Friday, 06 October 2017 02:29

Agents who attend one of the Western Australia Roadshow events in Auckland, Hamilton, Wellington or Christchurch will go in the draw to win a WA travel prize including accommodation, sightseeing and tours in all five regions of WA.

There are three Western Australia travel prizes to be won at every event - 12 WA travel prizes in total.

An example is the Experience Extraordinary Western Australia Travel prize to Perth - two nights Sorrento Beach Resort, two nights Sorrento Beach Resort, Little Ferry Company tour of Perth and Elizabeth Quay, Rotorvation helicopter experience, Two Feet and a Heartbeat Walking tour.

The Australia’s Golden Outback is offersing two nights Best Western Hospitality Inn Kalgoorlie, with Kalgoorlie Tours and Charters Super Pit Tour

Australia’s Coral Coast prize will giveaway nights at RAC Monkey Mia, while Australia’s North West offers two nights at Seashells Broome and a visit to Willie Creek Pearls

The Australia’s South West prize includes a caves and lighthouse pass in Margaret River, and two nights at Abbey Beach Resort Busselton.

Details of the roadshow are:

Auckland:        5.30-7.30pm    Mon 13 Nov, Rydges Hotel

Hamilton:        5.30-7.30pm    Tues 14 Nov, Novotel Tainui

Wellington:     5.30-7.30pm    Wed 15 Nov, James Cook Hotel

Christchurch:  12.00-1.30pm   Thurs 16 Nov, The George

Register here


No sub for face to face, say recent store entrants

Thursday, 05 October 2017 18:48

Sue and Paul Robinson didn’t take any heed of the naysayers when they first became travel agency store owners three years ago.

After a stint in insurance broking and then a successful property management come inbound tourism venture (especially around the Rugby World Cup in New Zealand), they looked for new opportunities.

‘I looked at franchise for the first time; we have always started our own businesses until then,’ says Sue Robinson.

Payment card security - take it seriously, says TAANZ

Tuesday, 03 October 2017 01:06

The Travel Agents Association of New Zealand (TAANZ) is urging its members to take action now to comply with a global security standard to protect confidential payment card information against theft.

IATA has set a date of 1 March for accredited agents to achieve the Payment Card Industry Data Security Standards (PCI DSS).

TAANZ president says there is some lobbying to have IATA ‘see reason’ on the time frame, but that said it is important that agents take the subject seriously.

Long haul competition doesn’t phase Destination NSW boss

Thursday, 28 September 2017 20:17

Competition from long-haul destinations, driven by cheap airfares, has not dented New Zealand travellers’ enthusiasm for Sydney and its surrounds and is unlikely to, says Sandra Chipchase, chief executive officer of Destination New South Wales (DNSW).

Chipchase points to upgraded air services between Auckland and Sydney, and the fact that trans-Tasman has its own good value fare offerings as part of the reason behind her confidence.

But she also has hard figures to back her claims.

‘New Zealand numbers are still increasing. At the end of June 2017, we had 423,881 visitors from across the Tasman and the average length of stay was 4.1 nights. That is up 3% on the year before.’

Buenos Aires and beyond at Argentina roadshow

Monday, 25 September 2017 22:58

Travel agents are being encouraged to promote ‘beyond Buenos Aires’ experiences to their clients and suggest less obvious options such as self-drive.

Earlybird has ‘had its worm’

Friday, 15 September 2017 00:46

Adapting to booking patterns and constantly monitoring the costs to travel are two key factors in being a successful travel agent now, says Billy Ballantine, of Lakers House of Travel in Invercargill.
‘I think within five years no one will book anything until within six months of travel,’ says Ballantine, who is a finalist in the best travel consultant – retail category of the TAANZ National Travel Industry Awards. ‘The earlybird has had its worm and we need to adapt to this. Getting ready for the next step – as a travel agent or any business – we must always be relevant and be prepared for the unknown, continually working on our point of difference.’ He says monitoring

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