Murphy says knowledge is the other key to success and also gives a nod to his team and to the suppliers in the cruise industry.
‘Without the suppliers, we wouldn’t be here.’
Murphy started his association with the industry in 1978 when he was a freight clerk with P&O.
Bon Voyage was started on 9 May 1994.
This is the first time Bon Voyage has taken the top title.
Gail Littin, of bronze winner Pukekohe Travel, says passion and hard work are what led to success in selling cruise (Pukekohe Travel was the top agency in last year’s awards and Littin herself is a previous top consultant winner.)
‘It’s about finding out what the clients want. The hardest thing is keeping up with all the new product – there are so many wonderful destinations available. A lot of people who have done coach touring are now settling for the relaxation of cruising and we are seeing a lot of multigenerational family holidays on a cruise.’
Denise Fowler, who won the Best Broker New Zealand