The Air New Zealand panel at the TAANZ Summit this week… Blair Catton, Iain Walker, Jodie King, Nick Judd The Air New Zealand panel at the TAANZ Summit this week… Blair Catton, Iain Walker, Jodie King, Nick Judd

Engine disruptions...

Can agents expect any compensation for the time and effort they have put into solving issues for clients who have been affected by the 787 Rolls Royce engine issues?

 

That was a question asked by Gerard Murphy, Bon Voyage Cruises and Travel, during the TAANZ Summit hosted by Air New Zealand this week. ‘Can there be any compensation for an agency who has spent hours and hours reissuing tickets or getting access to skycouch?’ Blair Catton, Air New Zealand’s senior manager distribution, says the carrier does not have a commercial model at the moment which would see compensation for time and effort. ‘But we are open to looking at propositions.’

 

Keith Sumner, of Gilpin Travel, asked if there was a role for TAANZ to play in this. ‘It is an industry wide issue and we often don’t speak with one voice.’ TAANZ chief executive Andrew Olsen says TAANZ ‘possibly’ has a role. ‘There are commercial implications so we need articulation from agencies or the airline. TAANZ is Switzerland – we’re in the middle.’

 

Engine issue ‘til October 2019’

 

Air New Zealand is likely to have ongoing issues with the Rolls Royce engines on its 787s until October next year, delegates at the TAANZ summit heard yesterday. However, Nick Judd, chief strategy network and alliances, says that the deployment of three 777s from other airlines is alleviating the probes. ‘And by April next year we should have enough coverage to fly what (services) we want to without amendments.’

ProMag