Future of Work panel at the TAANZ Summit, hosted by Air New Zealand this week… Antony Hall (facilitator), Air New Zealand; Andrea Brewster, Brewster & Associates; Guy Ryan, Inspiring Stories; Chris Boggs, Deloitte Future of Work panel at the TAANZ Summit, hosted by Air New Zealand this week… Antony Hall (facilitator), Air New Zealand; Andrea Brewster, Brewster & Associates; Guy Ryan, Inspiring Stories; Chris Boggs, Deloitte

‘Radical flexibility,’ in the workplace

Embrace ‘radical flexibility’ – that was the advice to travel industry leaders at the TAANZ summit this week, in a panel presentation entitled Future of Work.

 

Andrea Brewster, of Brewster & Associates, says it is important not to create generational stereotypes. That said, younger people are questioning the need to be at work 40 hours a week and sitting in an office 9 to 5 if they feel there is a better way to use their time. ‘Someone may feel they are better at getting things done later in the day, so they ask why they should be at their desk early in the morning when they would be more productive working at 9pm.’ Brewster says young people are often driven by the ability to have autonomy and influence at work. ‘Everything is immediate, everything is accessible and everyone can be an influencer. They don’t respond well to hierarchy and bureaucracy – they value a culture of collaboration, honesty and openness around feedback.’

 

Guy Ryan, of Inspiring Stories, says the balance is to create a strong team feeling and a sense of purpose at work, while also having people who understand the hard facts of running a business. If a business has a number of people working remotely or only occasionally in the office it is important to have things like ‘weekly wins and gratitudes’ and other opportunities to come together, he says. ‘It is also important that everyone understands how the business runs commercially and how it survives through revenue.’ Chris Boggs, of Deloitte, says the future of work will be about finding a combination of technology and what humans are best at doing. ‘It’s not just about bringing costs down, it is largely about improving experiences for the customer. ‘There is a lot of scaremongering around this but history shows that massive advances in technology do not result in unemployment. New jobs are created – there are tons of jobs now that people didn’t know about 10 or 20 years ago.

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