The Government will provide a consumer travel reimbursement scheme to assist the return of credits and refunds to New Zealand consumers via travel agents. In an announcement today, Commerce and Consumer Affairs Minister Kris Faafoi says the scheme will be funded to a maximum of $47.6 million.
Travel agencies will be paid 7.5% of the value of cash refunds and 5% of the value of credits successfully secured on behalf of customers.
Malcolm MacLeod, CEO of First Travel group says the vibe at FTG’s conference was the best he has experienced for years.
First Travel Group presented its six supreme awards and nearly 30 supplier awards at its gala black tie dinner in Auckland on Saturday night.
While customer facing technology plays an important part in the travel business, especially in the corporate sector, the true success of the future is all about touch points with the customer, First Travel Group’s conference at Pullman Auckland heard over the weekend.