Brent Thomas of House of Travel is the new president of the Travel Agents Association of New Zealand (TAANZ)
Sarah Hunter, general manager of GO Holidays was a nomination from the floor at the TAANZ Board meeting this morning and three other industry leaders are being co-opted onto the board - Jayne Alldred, House of Travel and Jackie Bell, Helloworld Travel (The Travel Brokers), plus one to be advised from First Travel Group.

Published in Hot Off The Press
Tuesday, 16 July 2019 01:20

Network, upskill...

Asking for help, upskilling and networking are essential ingredients for travel brokers, says one of the finalists in the Best Broker category of the TAANZ National Travel Industry Awards (NTIA).

Published in Hot Topics

Full members of the Travel Agents’ Association of New Zealand (TAANZ) have been asked to vote on changes to its membership and bonding criteria.

 

Published in New Zealand
Monday, 10 September 2018 21:43

TAANZ: ‘Positive year’

The past year has been ‘challenging and eventful’ for many reasons but has also been one of positive growth, Travel Agents’ Association of New Zealand (TAANZ) chairman Andrew Bowman reported at the organisation’s AGM last Friday.

Published in Hot Topics

Winners from the National Travel Industry Awards (NTIA) have been quick to thank others involved in their success – including teams, award sponsors and the Travel Agents Association of New Zealand (TAANZ) which organises the massive event.

Published in New Zealand

Have a bright ‘can do’ personality and attitude and be eager to strive for the best in the things that you do.

Published in New Zealand

Remember why you started in the travel industry in the first place – that’s the tip on how to have a strong beginning in the sector from Danielle Scott, customer experience manager with House of Travel.

 

Scott is a finalist in the Best Young Travel Agency Executive – Retail category of the TAANZ National Travel Industry Awards having first joined HOT in the product team after leaving university in 2016. ‘Sometimes we get so busy being busy we forget that this travel opportunity for our customers could be the highlight of their year and that they get the same excitement to experience a different country and culture that we do. That’s why we do what we do. ‘I think it is good to remember this during every interaction, to ensure we are helping hype the anticipation and the excitement for the customer.’

 

Scott manages the Voice of Customer programme at House of Travel and much of her time is spent interpreting and utilising customer feedback to help improve the products HOT provides, the systems it utilises and the overall customer experience at House of Travel. ‘The consistent trend with our customers is that their expectation of what constitutes great service continues to rise year on year and their tolerance of substandard service lessens. ‘Since implementing our Voice of Customer programme 18 months ago we have seen significant improvement in what were already exceptionally high NPS (Net Promoter Scores).

Published in Hot Topics
Thursday, 14 June 2018 23:07

Retail rookie gives starter’s tops

Having a passion for selling travel, a commercial background and the guidance of mentors are the keys for a good start in the industry, says Tracey LeeLewis, of helloworld Waipukurau.

 

Lee-Lewis is a finalist in the TAANZ National Travel Industry Awards 2018 and has been in the travel industry for nine months. She says that having travelled across the world, ‘though there are still many stones unturned,’ she is passionate about making others’ dreams comes true. ‘And working as a lawyer for the 10 years prior to my entry into the travel industry has given me a good commercial understanding of how a successful business operates. Plus with the help and guidance of an inspiring mentor – the helloworld family – I have been able to hit the ground running.’ She says holidays to Australia and the South Pacific are ‘bread and butter’ business. ‘But we also have a strong cruising clientele, river cruising in particular. My involvement in the running of the business will allow my business partner (and mother, Ellen Lee) to focus on tours and escorted group travel.

Published in People

The Travel Agents Association of New Zealand (TAANZ) is urging its members to take action now to comply with a global security standard to protect confidential payment card information against theft.

IATA has set a date of 1 March for accredited agents to achieve the Payment Card Industry Data Security Standards (PCI DSS).

TAANZ president says there is some lobbying to have IATA ‘see reason’ on the time frame, but that said it is important that agents take the subject seriously.

Published in Hot Off The Press
Saturday, 30 September 2017 22:14

Glitz and glamour at NTIA

It was travel's big night at SKYCITY on Saturday. We captured some of the glitz and glamour.

Published in Paparazzo
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