Hot Topics

Agents: 'opportunities aplenty’

Thursday, 05 September 2019 23:46

The life of a travel agent heading into the 2020s has its modern challenges, but also opportunities aplenty, says a well-known practitioner who has been in the sector for 30 plus years.

Agents’ success proves 'demise' false

Tuesday, 03 September 2019 02:59

The ‘demise of the travel agent’ is a fallacy, says Rob Beecher, Global Travel Network director.

Polar bug...healthy for agents

Tuesday, 06 August 2019 00:36

Having clients who take an Antarctic cruise can form the ‘perfect base’ for repeat sells – particularly for those clients who catch the Polar bug and want to head north, says Sarah Arane, Quark Expeditions’ sales manager for New Zealand.

Brokers with high yield clients

Sunday, 04 August 2019 20:49

An annual luxury trade show in Sydney that targets agents with high net worth clients is keen to hear from New Zealand travel brokers and independents who may fit the bill as hosted buyers. Luxperience 2019 is being held 7 to 10 October and event director Michelle Papas says the expo organisers and exhibitors are recognising the growing influence of home-based, mobile agents.

‘They are not so easy to find, they are not on the High Street or in grand office buildings but many of them have high net worth clients. They tend to deal with more bespoke itineraries, soft adventure and experiential travel. We want to identify more brokers who are doing these high yielding bookings and encourage them to apply to attend Luxperience.’

Papas says registration from trade buyers so far show their average bookings are around $40,000 land-only and 13.3 nights average duration. ‘We also ask buyers when they register to give us an indication of what their clients are seeking out. Private tours and unique experiences are at 81%, 76% say food orientated experiences and 61% say nature and adventure.’

She adds that agents attending are often looking towards destination management companies and suppliers to come up with something completely different. ‘For example, one of our DMCs organised a welcome party for a small group on a private island in Sydney Harbour.  ‘We also have groups of friends and family looking to charter private yachts and private aircraft. This year one of our exhibitors is the Ahoy Club where people can source super yachts.’

www.luxperience.com.au

Aim at $35k scholarship

Tuesday, 30 July 2019 03:55

New Zealand customer-facing travel agents are being encouraged to apply for a major scholarship and ‘Bring the Cup home’ under the noses of their Australian counterparts.

This is the second year in a row that New Zealanders have been invited to take part in the Avis Travel Agent Scholarship – an award that has been open to Aussie agents for more than 20 years.

Be prepared for a downturn

Tuesday, 23 July 2019 02:50

Now is a good time for travel business owners to make sure they have the basics right and that they are prepared for any downturn in trade, says an accountant who specialises in the sector.

Ex-travel employees a resource

Thursday, 18 July 2019 23:36

One of the biggest untapped resources available to New Zealand travel industry employers looking to hire is ex-travel employees seeking to rejoin the sector, says travel recruitment specialist Alisa Wilson.

Network, upskill...

Tuesday, 16 July 2019 01:20

Asking for help, upskilling and networking are essential ingredients for travel brokers, says one of the finalists in the Best Broker category of the TAANZ National Travel Industry Awards (NTIA).

Tourism Whitsundays slams report

Wednesday, 10 July 2019 04:52

The Whitsundays council and tourism organisation have come out swinging in response to a 60 Minutes piece that aired in Australia this week.

Solomons wants more Kiwis

Wednesday, 10 July 2019 04:41

Tourism Solomons wants to see more New Zealand product managers at its annual trade show next year.

Don’t restrict career path

Friday, 28 June 2019 00:53

Job seekers in the travel sector should avoid limiting themselves to a particular role or position, says Alisa Wilson, senior recruitment consultant with TMS Talent.

Richardson's tips...

Tuesday, 25 June 2019 02:11

Giving agents and brokers ‘the path of least resistance to achieving their goals and growing their business is a key to being successful as an industry representative, says ‘multi rep’ Mark Richardson.

Mobile changes things for TMCs

Tuesday, 25 June 2019 02:07

Mobile technology and the desire for business travellers to have control (and immediacy) over their own arrangements presents both challenges and opportunities for the corporate travel management sector, says Jamie Gray of Gilpin Travel.

Recruitment: ‘Reflecting true worth’ important

Tuesday, 25 June 2019 02:04

About 80% of people applying for jobs in the travel and tourism sectors are actually more qualified than they realise, and are not reflecting their true worth on their CV, according to a recruitment specialist.

Advice: Complex itineraries

Thursday, 20 June 2019 22:06

Do the complicated stuff and charge well for it – that’s one of the keys to success according to experienced travel designer David Moss, of YOU Whangarei.

NZTB – Helloworld

Thursday, 13 June 2019 22:47

From 1 July, New Zealand Travel Brokers will join the Helloworld network as an Associate Member.

'Better Bucket List’ trends

Tuesday, 11 June 2019 21:52

House of Travel’s ‘Better Bucket List’ digital campaign has received thousands of entries since its launch on Sunday, 2 June with trending destinations including the Greek Islands, Italy and USA – including New York, Chicago and LA.

VR features will help sell Orlando

Friday, 07 June 2019 01:28

New tools for travel designers were amongst the announcements by Visit Orlando this week, along with hotel and attraction openings and the revealing of record visitor numbers.

Bonvoy to fore At Marriott

Tuesday, 21 May 2019 03:03

With leisure travel at an all time high, and experiential travel being a strong motivator, travel agents were able to hear more about Marriott’s experiential rewards programme, Marriott Bonvoy, at the At Marriott event in Auckland recently.
Marriott International’s Ramesh Daryanani, VP global sales Asia Pacific, says the big trend that is inspiring families, couples and individuals to travel is experiences. ‘What we have done with Bonvoy is to make it more than just a hotel programme. We are making it more experiential where people can attend once-in-a-life-time experiences, for example, attending the Hong Kong Sevens in a suite,’ he says.

Transfers made easy

Tuesday, 21 May 2019 01:28

Taking the frustration (and sometimes even fear) out of booking transfers for both the trade and their clients is
the main goal of Ugo Transfers.com, says founder and CEO Brad Wicks.

Survey: PE, downgrades and LCCs to fore in biz travel cost cutting

Tuesday, 21 May 2019 01:21

Sixty five percent of respondents in a Sabre Corporate Travel Survey say that premium economy continues to gain ground in the region.
One travel manager in three has recorded an increase of close to 5% in premium economy bookings over the last year. As travel-related expenses become a central consideration for companies, the survey also reveals that downgrades, shifting reservations from business to economy class, account for close

Six seconds to get CV noticed

Monday, 06 May 2019 22:16

TMS Talent Candidates have on average six to 15 seconds to get their CV noticed by a recruiter or potential employer when applying for a new role.

Presidential push for rapid SA visa solution

Monday, 06 May 2019 22:02

Frustration with South Africa’s visa dispensation system has been expressed from the highest levels of the country’s government during Africa’s Travel Indaba last week.

ETG CEO: not all FTG would come

Tuesday, 09 April 2019 22:21

Tom Manwaring CEO / director at Express Travel Group (ETG) says the company did not enter into negotiations with First Travel Group on the basis that ‘X, Y and Z members’ would agree.

‘Time for a dose of realism’

Thursday, 04 April 2019 23:40

New Zealand’s tourism planning has in part been based on inaccurate and unreliable forecasting and it is now time for a dose of realism, a hotel conference in Auckland heard this week.

Declutter the internet

Wednesday, 03 April 2019 23:43

Embracing the research that clients do online but the taking the core information and ‘decluttering it’ to make a tailored experience is a major key to success for the modern day travel designer, according to a double TAANZ National Travel Industry Awards winner.

‘Make it fun’ advice for agents

Tuesday, 26 March 2019 20:57

Making customers feel like they are on holiday as soon as they walk in the shop is part of the formula to keep loyal clients, says an industry stalwart who retires this week after 50 years in travel.

Embrace cloud connectivity

Monday, 18 March 2019 23:03

Travel management companies, plus hospitality and transport providers, have been urged to embrace cloud-based apps and recognise how essential connectivity has become for corporate travellers.

New brand fills need

Friday, 08 March 2019 21:12

The growth and development of modern luxury, plus identifying a need to service the sector in a dedicated way, are key reasons for the formation of Our Luxe, according to creator of the Our World sub-brand Lindy Christian.

Solo female travel

Friday, 08 March 2019 17:18

Women traveling solo continue to present huge opportunities to the travel trade, according to Caryn Young, head of operations at Adventure World in New Zealand.

Feel The Pulse...

Friday, 08 March 2019 01:27

New Caledonia has launched a new microsite showcasing its adventure, cultural and foodie experiences.

Career coaching for potential

Tuesday, 05 March 2019 02:06

By Belinda Peddie, TMS Talent

Career coaching, is not just another fancy buzz word. In reality it’s something that could give tourism and travel professionals the edge needed to take their career to the next level, according to the Auckland-based recruitment team manager at a leading staffing agency.

Asia travel – it’s in the DNA

Monday, 18 February 2019 22:44

Group travel to Asia is continuing to be strong out of New Zealand, driven particularly by Indonesia / Bali programmes, according to a leisure and incentive destination management company that held a trade function at White and Wongs, Auckland last week.

Bouyant market to sell travel business

Tuesday, 12 February 2019 05:19

Travel business owners who have put in the hard yards are being rewarded with good prices when selling in the current market, according to an Auckland based accountant who specialises in the industry.
Paul Davies of TA Accounting Limited says there is a lot of buying, selling and merging activity going on right now and a number of travel business owners are taking advantage.
‘Businesses where owners have been working on them for a few years and are profitable are commanding a good price,’ he says.

Consultants ‘hot property’

Tuesday, 12 February 2019 04:43

Now is an ideal time for people to consider a career move into travel consulting, as well as for existing travel consultants to look for new opportunities, according to the head of a leading travel and hospitality recruitment agency.
John Terry, group managing director TMS Talent, says the New Zealand travel job scene is a ‘candidate short market’ right across the country.

Profitable travel businesses...

Monday, 28 January 2019 22:43

Travel business owners who have put in the hard yards are being rewarded with good prices when selling in the current market, according to an Auckland based accountant who specialises in the industry.

Tell your story

Monday, 26 November 2018 21:47

Brokers who effectively tell their story and highlight their points of difference will reap the rewards in business, delegates at a major conference in Taupo were told over the weekend.

 

Tourism Summit Aotearoa: Strategies for the seasons

Friday, 09 November 2018 08:53

Seasonal and regional dispersal remain the biggest challenges faced by our mushrooming tourism industry.

SITA: focus on cybersecurity

Thursday, 01 November 2018 22:34

Airport IT spend is planned to rise this year, reaching 5.69% of revenues in 2018, and it’s poised to increase further in 2019, according to the latest SITA annual report.

 

Tourism talent marketplace

Thursday, 01 November 2018 22:31

A new company dedicated to assisting the NZ tourism industry with its current and future skills and talent shortage is being launched this month.

 

Orton, Fathom Asia boost commission

Thursday, 25 October 2018 21:43

Orton International and Fathom Asia (part of the Francis Travel Marketing Group of companies) are now offering 11% commission on all tailor-made packages to all their featured destinations.

 

Merchandise revenue ops

Tuesday, 23 October 2018 23:48

Travel related merchandise provides potential for agents to add to their margins, according to the owner of an online luggage and accessories outlet.

Winter, what’s that?

Tuesday, 23 October 2018 22:40

To sell New Zealand as a year round destination, the tourism industry should avoid the word winter, says Nathan Farmer of Big Picture.

 

Accentuate difference to AU market

Tuesday, 23 October 2018 22:34

While New Zealand’s distance from many international markets is often a major focus, it is Australia’s proximity that can present its own challenges, the CAPA New Zealand Summit was told.

A Tiger on the Tasman?

Thursday, 18 October 2018 21:00

Industry observers and commentators say it is inevitable that low cost airline Tigerair will be put on trans Tasman routes once the Air New Zealand – Virgin Australia relationship ends later this month.

 

Hiring young? You’ve got two years

Monday, 15 October 2018 22:09

Attracting young people to work in a business is far easier than keeping them there long, the audience at the TAANZ Summit heard last week.

‘Wellness’ travel style

Thursday, 11 October 2018 21:42

G Adventures has launched a collection of tours dedicated to wellness and adventure featuring trips in 10 destinations.

 

‘Radical flexibility,’ in the workplace

Thursday, 11 October 2018 21:32

Embrace ‘radical flexibility’ – that was the advice to travel industry leaders at the TAANZ summit this week, in a panel presentation entitled Future of Work.

 

Community focus in Burma

Monday, 08 October 2018 22:19

A focus on employing locals and supporting communities and environment are a major part of Asia DMC’s activities in Burma, a visitor from the company has been telling New Zealand agents over the past week.

 

Pied piper approach can pay off for travel agents

Monday, 08 October 2018 22:02

Playing ‘pied piper’ is often a successful strategy for travel agents looking to develop a niche and point of difference, says Aaron Russ, director of Wild Earth Travel.

Interest high in selling and buying travel businesses

Friday, 05 October 2018 01:43

The travel agency sector is seeing increased activity when it comes to interest in business sales and acquisitions, according to an Auckland based accountant who specialises in the industry.

 

Resorts new agent portal

Monday, 01 October 2018 23:46

World Resorts of Distinction (WRD) has launched an exclusive agent portal as part of its recent rebrand and updated website.

 

AKL tourism office misses trick

Friday, 28 September 2018 02:03

It was great to see all the winners receive their certificates and trophies at the inaugural Regional Tourism New Zealand Awards on Wednesday night.

Make clients ‘value driven’

Thursday, 27 September 2018 23:54

Travel agents can turn ‘price driven customers’ into value driven ones, and earn money themselves by being engaged and presenting an experience they would not have thought of themselves, the First Travel Group Conference heard over the weekend.

 

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