Hot Topics

Industry gain from CAPA event

Monday, 17 September 2018 20:57

The evolution of the trans-Tasman market, including discussion into how the market will evolve now that the Air New Zealand and Virgin Australia partnership has dissolved, will be just one of the topics discussed at the CAPA 2018 New Zealand & Corporate Travel Summit in Auckland on 17 and 18 October.

 

Tempo’s big spread

Monday, 17 September 2018 19:24

A dedicated Latin America brochure, a return to form by Middle Eastern destinations and new personalised experiences in UK – Europe are among the highlights of Tempo Holidays’ new brochure release.

 

Co-working space for industry

Thursday, 13 September 2018 23:27

Travel brokers and ‘mobile’ travel agents, start-ups and other small companies suited to flexible working environments are expected to be among early adopters of a new shared workplace concept being introduced into New Zealand.

 

Visa checking offers ops

Thursday, 13 September 2018 22:24

A new programme V-Check gives new opportunities to travel agents, says Luke Crawford, Australia and New Zealand manager with thevisamachine.

 

Solo tours in demand

Monday, 10 September 2018 23:21

The popularity of solo tours has encouraged Total Holiday Options (THO) to increase these itineraries in its latest brochure, available now.

TAANZ: ‘Positive year’

Monday, 10 September 2018 21:43

The past year has been ‘challenging and eventful’ for many reasons but has also been one of positive growth, Travel Agents’ Association of New Zealand (TAANZ) chairman Andrew Bowman reported at the organisation’s AGM last Friday.

‘Midlife Amazers’

Friday, 07 September 2018 00:13

Travel agents who take a specialised approach to soft adventure are reaping the rewards, according to Adventure World managing director Neil Rodgers.

Share to boost business

Tuesday, 04 September 2018 23:06

Travel agents have been urged to embrace ‘shared story telling’ as a key part of their marketing on social media.

A$40K scholarship

Monday, 27 August 2018 22:26

New Zealand travel agency leaders are being urged to encourage their team members to apply for a major industry scholarship that until now has been the domain of Australians.

travel&co plans incentives

Monday, 20 August 2018 22:12

travel&co has a renewed focus on connecting with agents to encourage them to learn more about the company’s range of active travel holidays and the opportunity to book more business.

Fighting perception that web is more flexible than trade

Monday, 20 August 2018 21:33

An independent survey indicating that many consumers feel it is easier to individualise a trip on the internet than through the trade has prompted a niche wholesaler to change the way it presents its FIT programmes.

Sustainability sells

Thursday, 09 August 2018 22:57

Dhonk crafts centre in North India is turning the tide on tiger poaching and helping the community at the same time.

Challenging holiday home rates

Thursday, 09 August 2018 22:47

Bachcare says it has advice that there is a legal basis for challenging the Auckland Council’s decision to hit holiday homes with business and targeted rates.

Future proofing the industry

Monday, 06 August 2018 21:57

The annual Tourism Conference hosted by the Tourism Export Council of New Zealand (TECNZ) is another sold-out event this year.

Consistent experience key

Thursday, 02 August 2018 22:56

Ensuring the same high level of service throughout dealings with clients (and trade) is a key to success for Globus Family of Brands, says New Zealand manager Troy Ackerman.

Niche wholesalers’ role ‘increasingly important’

Thursday, 02 August 2018 22:37

The role of the niche wholesaler is only increasing as consumers become more knowledgeable and the ‘long tail’ of products and experiences continues to grow, according to Eclipse Travel, one of the finalists in the niche wholesaler category of TAANZ NTIA.

UK's ‘One Too Many’ campaign

Monday, 30 July 2018 22:00

The aviation industry, along with travel retailers and airports, is launching a campaign in the United Kingdom to raise the awareness of irresponsible drinking while travelling.

Sending soap to hands in need

Thursday, 19 July 2018 22:19

Scenic Hotel Group has partnered with not-for-profit organisation, Soap Aid to recycle and redistribute soap.

Agents reap benefits of educational tourism

Thursday, 12 July 2018 20:47

Travel agents are increasingly gaining business from school trips and educational tours, according to one of the leading operators in the sector.

Proactive agents can ‘gain advantages’ through NDC

Friday, 06 July 2018 00:57

Proactive and innovative agents stand to benefit as much as airlines do from increased flexibility that the New Distribution Capability (NDC) will bring to the travel industry, according to a speaker at Travelport Live in Bangkok this week.

‘Listen to your inner frog’

Friday, 06 July 2018 00:36

Delegates at Travelport Live have been urged to ‘listen to their inner frog’ by one of the speakers.

Technology with human element: Getting blend right

Tuesday, 03 July 2018 00:56

Blending human service and technology to provide a simple end to end solution is one of the keys (and major challenges) in corporate travel today, says Peter Barlow, managing director of BCD Travel.

School of thought

Friday, 29 June 2018 01:14

A travel broker who deals mainly with schools, Fiona Atkinson says listening to clients to understand exactly what they want out of a trip is one of the most important aspects of the business.

Seniors, solo women hit the go button

Thursday, 28 June 2018 22:32

A growing trend towards ‘senior gap years’ and other experiential travel by baby boomers provides opportunities for agents, according to a report released in New Zealand yesterday.

Add offline value

Monday, 25 June 2018 22:19

Add value that can’t be found online - always keep up to date with current trends – including hot destinations.

Tramada Systems, Umapped integration

Thursday, 21 June 2018 23:19

Travel agents using Tramada Systems’ travel technology platform, Tramada®, can now engage leisure and corporate customers using Umapped’s interactive, media-rich itineraries that feature personalised offers and content, live updates, two-way messaging, real-time chat, and more.

Emirates quick to get agents up on Bali famils

Tuesday, 19 June 2018 00:32

Conducting four trade famils in the first week of operation illustrates how importantly Emirates regards its early education of travel agents when it comes to its Auckland – Denpasar (Bali) – Dubai service, says the airline’s regional manager New Zealand, Chris Lethbridge.

Remember why we do this, says exec finalist

Thursday, 14 June 2018 23:11

Remember why you started in the travel industry in the first place – that’s the tip on how to have a strong beginning in the sector from Danielle Scott, customer experience manager with House of Travel.

 

Scott is a finalist in the Best Young Travel Agency Executive – Retail category of the TAANZ National Travel Industry Awards having first joined HOT in the product team after leaving university in 2016. ‘Sometimes we get so busy being busy we forget that this travel opportunity for our customers could be the highlight of their year and that they get the same excitement to experience a different country and culture that we do. That’s why we do what we do. ‘I think it is good to remember this during every interaction, to ensure we are helping hype the anticipation and the excitement for the customer.’

 

Scott manages the Voice of Customer programme at House of Travel and much of her time is spent interpreting and utilising customer feedback to help improve the products HOT provides, the systems it utilises and the overall customer experience at House of Travel. ‘The consistent trend with our customers is that their expectation of what constitutes great service continues to rise year on year and their tolerance of substandard service lessens. ‘Since implementing our Voice of Customer programme 18 months ago we have seen significant improvement in what were already exceptionally high NPS (Net Promoter Scores).

AKL predicts growth despite fuel price rises

Thursday, 14 June 2018 22:37

Auckland Airport is predicting international passenger growth will continue at a rate of at least 4% per year over the next five years, despite increasing fuel prices, a hotel industry gathering in Auckland heard yesterday.

Collab key to NDC’s successful future

Monday, 11 June 2018 23:21

If the New Distribution Capability is going to ‘take off’ and reach its full potential, it needs to develop from an airline / IATA initiative to a collaborative effort from all sides of the value chain, according to technology company Amadeus.

The Travel Corporation gets tough on plastic

Tuesday, 05 June 2018 22:41

The Travel Corporation’s New Zealand offce is well on the way to becoming plastic free, just as the global company has announced that it will phase out all single-use plastics over the next five years.

Register for Viking sessions

Thursday, 24 May 2018 22:19

Viking has announced the launch of free info sessions in Auckland on 3 July 2018 and Christchurch on 5 July 2018. Viking experts will present on the benefits of Viking for both river and ocean cruises. The sessions go for one hour and are held throughout the day and evening in each location. Travel agents are encouraged to attend with their clients and can reserve seating featuring signage with their agency branding, or to increase product knowledge and get the latest Viking news. Visit bit.ly/VikingAuckland for Auckland reservations, bit.ly/VikingChristchurch for Christchurch reservations and agents can reserve seats with agency signage by emailing infosessions@vikingcruises.com

Mitigating travel’s ‘negatives’

Thursday, 10 May 2018 22:24

Restricting visitor numbers (Ibiza) and upping fines for bad behaviour by tourists (Venice) are among strategies introduced at European tourist hotspots in recent years as locals kick back against growing pressure on natural resources and ‘over-tourism’. But at Africa’s Travel Indaba this week, tourism stakeholders were encouraged to ‘think holistically’ about mitigating the industry’s negative impacts and encourage guests to be part of responsible tourism.

New pod hotel in the south

Monday, 23 April 2018 23:16

A new, low cost hotel capable of accommodating hundreds of visitors a night has opened in Queenstown.

The five story Jucy Snooze, is a 276 bed, pod hotel expected to provide welcome relief from the growing shortage of accommodation in the region.

Inbound in force at key event

Monday, 09 April 2018 07:06

The record response to an inbound trade event being held in Auckland this week reflects the positive overall state of the industry, organisers say.

More than 120 inbound operator (IBO) senior staff from 52 companies will attend the Regional Tourism New Zealand event at Heritage Auckland’s Grand Tea Room on Wednesday and Thursday.

Challenges ahead for cruising

Thursday, 05 April 2018 05:51

New Zealand’s cruise future is bright, despite existing challenges, a strong contingent of SKAL Auckland members and guests heard yesterday.

Debbie Summers, executive director of IDNZ and chair of NZ Cruise, says some 350,00 cruise passengers are forecast to arrive in New Zealand in 2018-2019 – a massive jump from 200,000 in the past season. There are expected to be 1000 port calls, up from 791.

Kiwis to New Caledonia rise

Tuesday, 03 April 2018 21:01

New Caledonia Tourism (NCTPS) has reported a 12% increase in arrivals from New Zealand travellers throughout 2017.

The country maintains its status as the fourth largest market for New Caledonia.

NZ hotel projects on table

Tuesday, 03 April 2018 20:44

Much needed new hotel inventory in New Zealand is being held back by commercial issues around their construction.

This is despite investors and developers keen to take advantage of favourable business conditions, according to one of the country’s leading hospitality and tourism industry consultants.

New name for Plan a Cruise

Thursday, 15 March 2018 06:11

CLIA’s Plan a Cruise Month will have a name change this year. The October campaign will be renamed Choose Cruise and will have an increased focus on consumer awareness.

This is in line with the organisation developing new consumer promotional material for agents to use throughout the year.

Macao bridge to help Kiwi trade

Monday, 12 March 2018 22:15

The opening of the Hong Kong – Zhuhai – Macao Bridge expected late this year will make Macao an even more important inclusion and add on to a visit to Hong Kong by Kiwis, according to Richard Froggatt, the New Zealand representative for the Macao Government Tourism Office (MGTO).

The office has a number of initiatives lined up to increase the destination’s profile this year including a media trip on right now and a product managers’ famil in April.

Hawaii's challenges post 2017

Monday, 26 February 2018 22:41

Despite record numbers of Kiwis to Hawaii last year, the destination faces three major challenges for 2018.

According to Roy Morgan research conducted in August-September last year, two top barriers for consumers are Hawaii being too expensive to get to and too expensive to stay.

More Kiwis heading to Tuscany

Thursday, 22 February 2018 04:58

More Kiwis travelling to Tuscany, and staying longer, was the impetus for the Italian region to visit New Zealand for the first time this week.

Alberto Peruzzini, managing director of the Tuscany Tourist Board, says the number of New Zealand visitors increased by 5% in 2017 over 2016, with room nights increasing by 9% to 100,000.

Emirates' new NZ service

Monday, 19 February 2018 20:38

Emirates is launching a new non-stop daily service from Auckland to Dubai via Bali, starting from 14 June 2018.

The new service will be the only year-round flight between Bali and Auckland.

xtravel success in Queenstown

Tuesday, 06 February 2018 21:12

Recognising each other’s strengths, looking for points of difference and not having a proprietary attitude towards clients has all helped lead to success for central Otago (Queenstown) based xtravel.

Victoria (Tori) Keating and Niki Davies both had wide experience in the trade before forming the broker partnership and now (with contractor Kate Rule-Munro) operate a successful brokering business, which includes oering its own specialised tours.

Cruise & youth - can they mix?

Thursday, 01 February 2018 04:19

The youth market could be the next frontier for the cruise sector – with 18 to 35s yet embracing that form of holiday.

Sarah Bedford, country manager of STA Travel, says the key is to have cruise product designed for youth and she welcomes developments such as U by Uniworld (offered by The Travel Corporation).

Adventure World NHA's new GSA

Monday, 22 January 2018 21:15

Adventure World has been named as the exclusive GSA for US-based wildlife small group operator Natural Habitat Adventures.

Working in partnership with the World Wildlife Foundation (WWF), Natural Habitat Adventures has worked in responsible adventure travel and ecotourism since its founding in 1985.

Kiwis on international tourism

Thursday, 18 January 2018 05:08

 The latest Mood of the Nation survey, commissioned by Tourism New Zealand and Tourism Industry Aotearoa was conducted late last year.

The data shows most New Zealanders view international tourism in a positive light.

Online booking mishaps

Monday, 15 January 2018 22:12

Slowly but surely, travel agents are coming back into their own, says Peter Cox, of Golf Encounters.

And he says publicity about bad experiences with people booking online is part of the reason.

Kaikōura gets SH1 back

Monday, 18 December 2017 20:33

 

New Zealand’s tourism industry is celebrating the reopening of State Highway 1 north of Kaikōura last week. 

‘Tourism Industry Aotearoa and our members are hugely grateful for the enormous effort that has gone into rebuilding this important visitor route so quickly,’ says Advocacy manager Steve Hanrahan. 

Tourism industry shows NZ the love

Thursday, 14 December 2017 22:21

The tourism industry’s contribution to New Zealand is reflected in new economic statistics, according to Tourism Industry Aotearoa. 

The 2017 Tourism Satellite Account shows that more than 230,000 people are directly employed in tourism (8.4% of the workforce), with another 168,357 or 6.1% indirectly employed.

What drives 50+ market?

Monday, 11 December 2017 20:54

Once thought to be only for unwashed backpackers willing to endure hardship and discomfort to get an authentic experience, now adventure travel attracts a much more mainstream group. Well-heeled professionals, romantic couples and sporty families all want more adventure, nature and culture from their holidays. But the core demographic that is leading the double-digit growth for Adventure World is the ‘Bucket-List Baby Boomer’.
They already hold the purse strings when it comes to a huge chunk of traveller spending power and with a growing trend towards more lucrative long-haul adventures among cash-rich and time-rich older travellers, the size of the potential market is vast.

Tourism tax, to be or not to be

Tuesday, 05 December 2017 00:25

Regional Tourism Organisations around New Zealand are making calls for a national discussion on tourism tax.
This week the Labour Government is seeking advice from officials on its pre-election policy that would see international visitors pay a $25 tax at the border.
RTNZ executive officer Charlie Ives says New Zealand needs an agreed, rational, structured approach that benefits tourism.

No tour too small

Thursday, 30 November 2017 21:03

Back-Roads Touring has just launched its 2018 Cruise and Sail brochure that features a range of small-group tours, something country manager New Zealand, Dennis Basham says is a growing trend for the Kiwi market.

The market is growing rapidly as guests are looking to escape the large group scenarios, long lines and wait times. The small-group market allows guests to enjoy local cultural experiences but with full support from a dedicated and experienced guide and driver,’ he says.

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