Airlines’ recovery strategies have to align demand and booking activity with capacity, says John Grant, UK based director of Midas Aviation.
Grant says that the industry appears to have ‘reached the bottom’ but adding back capacity is going to be challenging for all airlines.
The Travel Corporation (TTC) and its numerous brands (Trafalgar, Luxury Gold, Insight Vacations, Contiki and Costsaver) have announced newly enhanced Covid-19 related protocols and hygiene standards for all of its guided vacations once domestic and international travel resumes. TTC’s executive and operations team members have spearheaded a complete review of the sanitation and hygiene measures around end-to-end guest experiences and interactions.
In times of crisis, be decent. That is the advice of UK-based communications and public relations practitioner David Tarsh, who presented in the sixth edition of the International Tourism Expert Recovery webinar series late last week.
He says companies are judged on how they treat their staff as well as their customers. ‘If they treat anybody badly that’s a story (in the media).’
Fiji is in the early stages of discussions with New Zealand and Australia to become part of a trans Tasman travel bubble and needs to use the current time to prepare to welcome visitors back to a safe and attractive destination, according to Fayaz Siddiq Koya, the country’s Minister for Commerce, Trade, Tourism and Transport.
In a webinar to local industry last week, Koya said the possibility of inclusion in the ‘bubble’ has caused excitement in the destination. ‘But I should warn you we are at the very early stages. There are still many things
New Zealand tourism operators have been advised to hold their prices when the hoped for domestic tourism ‘surge’ begins during Alert Level 1.
Speaking at a Tourism Industry Aotearoa (TIA) webinar, Tak Mutu from Rotorua luxury tour operator, MDA Experiences said there is ‘lots of sound’ about New Zealand activities being too expensive.
Air New Zealand is encouraged by the momentum that a 'trans Tasman bubble' has generated in recent weeks and feels this might become a reality in the next three to six months, according to the airline's chief revenue officer Cam Wallace. 'Even if it is incremental, state by state, we'd take that.'
In a trade webinar which has just concluded, Wallace said the opening up of the Pacific Islands is likely to take longer, because of the medical infrastructure in those destinations.
While health, safety and security will move up the priority list when customers choose their next travel experience post Covid, there is likely to also be a segment looking to take a ‘dream trip’ without too much delay, an international tourism expert recovery series has heard.
Will many low cost carriers (LCCs) survive, will there still be flights to points in Europe that cost the same as a flat white? Do we even want that situation again post Covid?
Those were questions posed by Chris Flynn, president and CEO of the World Tourism Association for Culture and Heritage (WTACH) at the second webinar in the Keeping the Dream Alive – Tourism Expert Recovery series.
While the urge to travel will be strong as Covid restrictions come off around the world, financial constraints and other hurdles are likely to ensure recovery is slow and steady, according to presenters in the ongoing Keeping the Dream Alive - Tourism Expert Recovery webinar series.
Dr David Beirman, senior lecturer tourism, UTS (University of Technology Sydney), says people will definitely feel ‘confined and cloistered’ and this will result in them wanting a release.
The decision to allow Kiwis to start travelling around the country by air under Alert Level 2 will help kick-start regional economies says the New Zealand Aviation Coalition (NZAC).
Justin Tighe-Umbers, chair of NZAC, says the move will help save and regrow jobs and businesses.
There appears to be a lack of understanding in some tourism and travel industry sectors on the collective right to charge administration/cancellation fees during a force majeure, according to Robyn Galloway, MD of Innovative Travel.
The Covid crisis and lessons learned from it open up new opportunities to look at the way the trade and distribution channel works for ground operators, says James Dixon, Cairns based managing director of Down Under Tours.
Travellers are likely to avoid ‘crowded, crazy’ cities, at least in the early stages of a return to travel post Covid-19, according to Chris Flynn, president and CEO of the World Tourism Association for Culture and Heritage (WTACH).
Early early birds could be one way to revive cash flow within the travel industry, says Dr David Beirman, a member of PATA's Tourism Rapid Response Taskforce.
‘Maintaining and developing cash flow is a key to survival. The market is familiar with early bird offers so maybe extra early bird offers may work at this stage.’ That said, Beirman, senior lecturer – tourism at University of Technology Sydney, feels in the long term travel sectors will have to take a new look at its profit margins post Covid.
Finding new services to offer and products to sell, focusing on cashflow, and being ready to take opportunities as they arise were highlighted as key tactics to survive the current crisis during an international travel and tourism webinar this week.
The Travel Agents’ Association of New Zealand (TAANZ), with contributions and endorsements from Flight Centre, Helloworld, House of Travel and First Travel Group, has presented a submission to government on travel supplier credits – remedies and protections for travel agents and consumers.
TAANZ chief executive Andrew Olsen says the submission laid out the inherent risk in credits, supplier failure and consumers seeking refunds, and the travel agent bearing the brunt of chargebacks and collapse.
The Travel Agents’ Association of New Zealand (TAANZ) has passed on comments and guidelines from the Commerce Commission, saying they are a reminder to make sure agents are clear and consistent on any fees policy.
The commission says it has received ‘more than 100’ complaints about travel subscription and events cancellations and refunds related to the Covid-19 pandemic.
A new study says corporate travel will bounce back as a key part of economic recovery, but warns that ‘a portion of business travel will never return.’
The Flight Plan 2020: Eight ways travel will be different a few months from now, says adaptation to new technology could change how we approach corporate meetings in the future. It says most regular travellers will be keen to get back into the real world, replacing the virtual meetings and webinars that have dominated over the past two or three months.
Travel agents looking to survive through tough times with no fixed date of remedy are increasingly looking at putting their business into ‘hibernation’ and the various ways they can fund this.
Paul Davies, of Oneteam Chartered Accounts / TA Accounting, says agents are faced with making the tough decision between shutting down the business or keeping it in survival mode.
The Travel Agents Association of New Zealand (TAANZ) is hoping to present a firm recommendation on its stance around airline refunds and credits to appropriate government ministers early next week.
Some New Zealand agents are optimistic that they will be able to benefit from selling domestic travel once restrictions around Covid-19 ease, and before anywhere else in the world opens up to Kiwi travellers.
TAANZ has come out swinging in response to comments made by Consumer NZ's Jessica Wilson on Radio NZ on Monday of this week. CEO Andrew Olsen has written to both Radio NZ and Consumer NZ – here's his letter in full to Consumer's Jessica Wilson.
Travel agents are being asked to submit their Covid-19 experiences to the Travel Agents Association of New Zealand (TAANZ) so that it can be part of industry messaging ‘on the other side’.
The Travel Agents Association of New Zealand (TAANZ) is engaging with government to get its short, medium and long term views around the ‘sustainable contribution of tourism and travel to the economy.
Among the stories of colleagues and competitors coming together for the common good of the travel and tourism sectors, it is important that people don’t cause harm with conjecture, says business owner and TAANZ (Travel Agents’ Association if New Zealand) board member Keith Sumner.
The role responsible tourism can play in the preservation and well-being of wildlife populations around the world was highlighted by Adventure World Travel at a trade function in Auckland late last week.
Active travel options continue to expand and offer growing opportunities for travel agents – especially those who make the right connections in their communities, according to a niche wholesaler dealing in the sector.
Don't Mention the 'C' word in the travel industry
by Phnom Penh-based Lonely Planet writer, Nick Ray
Coronavirus, or the exotically named Covid-19, is the new 'C' word, at least in the world of travel and tourism. Media and social media hype are combining to create a crisis in the industry that will have repercussions long after the immediate hysteria subsides.
It’s not quite ‘business as usual’ but New Zealand retailers and wholesalers say that their clients are still not only enquiring about travel but also booking despite the publicity around coronavirus.
CLIA clarifies coranavirus measures
CLIA (Cruise Lines International Association) members have suspended crew movements from mainland China and will deny boarding to any individual, whether guest or crew, who has travelled from or through mainland China within the previous 14 days.
Political and economic uncertainty across the globe will contribute to a continued slowdown in demand growth for air travel in 2020, according to the latest Air Monitor published by American Express Global Business Travel (GBT).
By Andrew Olsen – Chief executive, Travel Agents’ Association of New Zealand
As we come to the close of 2019, I have a quick reflection on a few emerging trends to keep an eye on in 2020.The agent-supplier-customer ecosystem mostly functions well but we’ve seen a few situations develop which can quickly upset that equilibrium.
Since 2008 Trafalgar, alongside The Travel Corporation Family of Brand’s sister companies, has been offering staff members two paid volunteer days annually to support causes close to their hearts as part of their commitment to social responsibility.
Publishers of popular consumer travel media titles For the Love of Travel and NZ Business Traveller have launched a new travel podcast called ‘Kiwi Tripsters’.