Being aware of duty of care

Being aware of duty of care

Recent research from Concur claims that many companies are unaware they have a legal obligation to fulfil their duty of care responsibilities for travelling employees.

However, Paul Halford, marketing manager at Orbit World Travel, says that’s not quite the case anymore.

‘Across the Orbit business, we have a large number of clients – small, medium, large, private, and public. What we see on a day-to-day basis is that employers are definitely aware that they have an obligation, especially over the last 12 months or so,’ he says.

‘I think it would be fair to say that duty of care has become more prominent as something employers (and employees) are concerned about.’ 

Halford explains that from a travel management perspective, it’s about educating the clients on the different ways that they can have the finger on the pulse in terms of knowing where their staff are.

‘For example, how does your TMC (travel management company) keep you updated with travel disruptions, impacts of weather changes, earthquakes, and security threats? What are the hazards, risks, or potential harms relevant to business travel and the destination being travelled to?’ he says.

‘It’s these kinds of things you’d look to a travel management company to help you be prepared for – both before travel and during travel.’

With client health in safety and duty of care in mind, Orbit also opened up an after hours office in London last year.

‘Our after hours team in London works during their daytime hours so that we can ensure our clients will always get hold of us as part of regular working hours,’ he says.

‘It takes away the inconvenience of being ‘after hours’. The team are also all Kiwis that have worked for Orbit so they know our business, they know the clients, and can give personalised Kiwi service our clients expect when they need us the most.’