Thevan Krishna, Ugo; Chris Jones, Discover the World; Brad Wicks, Ugo; Gary Westwood, Discover the World Thevan Krishna, Ugo; Chris Jones, Discover the World; Brad Wicks, Ugo; Gary Westwood, Discover the World

Transfers made easy

Taking the frustration (and sometimes even fear) out of booking transfers for both the trade and their clients is
the main goal of Ugo Transfers.com, says founder and CEO Brad Wicks.

In New Zealand recently to meet with Kiwi travel agents, Wicks and head of business development Thevan Krishna, say that having a transfer not turn up or not work out properly can put a dampner on the whole trip for a client.
‘Once agents book us we take responsibility for the customer – we reconfirm the booking, we send text messages to the traveller, make sure the driver is dispatched and ensure the customer is picked up. We have a team of people who are responsible for making sure that happens,’ says Wicks.
He says that while many people think of transfers as airport to accommodation, there a number of other varieties.
Gary Westwood, of Discover the World Marketing, representative for Ugo, says a recent example of a New Zealand booking was for two couples who got off a river cruise in Budapest and needed to get to an opera in Salzburg that night.
‘The agent had been sweating on trains and other things but a phone call to Ugo got the clients there in a deluxe people-mover in time for the opera.’
Discover the World’s Chris Jones says such transfers can represent good commissionable business as well as offering the customer a complete service.
‘That’s what agents need to do these days – otherwise they (the customer) will just book online.’
Wicks says the cruise sector is somewhere Ugo can add considerable value. ‘They typically arrive in the morning and often the flight is in the afternoon. They can be picked up in a private car and taken on a personalised tour to fill in time on the way to the airport.’

ProMag