‘As we adapt to this new world, our TTC team members across the globe are preparing and will be implementing enhanced training, procedures and numerous new measures throughout our various guest experiences,’ says Brett Tollman, chief executive The Travel Corporation. ‘These new protocols will be adapted and adjusted as needed, in a timely manner, as governments define and implement what will be required in each country.’
TTC will be hosting agent training webinars on the future of travel and these newly enhanced protocols to assist agents in preparing for our new world. Travel advisors will also receive brand emails and updates from their sales managers with dates and session times so they can register for these webinars.
TTC’s travel directors and trip managers will be trained in new and enhanced hygiene and physical distancing procedures with new preventative measures in place 24/7.
Group sizes will be adapted based on government distancing requirements and all of experiences, hotels and restaurants on trips trip will have been vetted to ensure they adhere to physical distancing and hygiene guidelines required in each jurisdiction.
Although TTC’s coaches have always been sanitised before the start of each trip, drivers will now be trained with the latest hygiene protocols and will clean and disinfect all surfaces including handrails, door handles, tables, seats, air-conditioning filters and overhead lockers on a daily basis.
All guests will be asked to follow hygiene practices recommended by the World Health Organization including the thorough and regular washing of hands and sanitising when required. Hand sanitizer is freely available on board for the guests to use throughout the day. It will be encouraged for clients to bring their own washable face mask and gloves (as these are required to be worn in public in some countries, and on many airlines now), and to bring additional hand sanitiser with them. In addition, should an unexpected situation arise, additional face masks, rubber gloves, antiviral sprays and wipes will be readily available for guests on all trips.
With Luxury Gold’s and Insight Vacations’ smaller groups and customised coaches with fewer seats, guests not only enjoy twice the legroom of a standard coach but also more personal space on board. Smaller groups also mean less queuing whilst embarking and disembarking, as well as at hotels and attractions, so it is easier to maintain a comfortable physical distance. On their future trips, the brands have also worked to ensure their travellers are divided into smaller groups at each stop, to ensure the required physical distancing is ensured.
TTC will comply with new testing and physical distancing and hygiene protocol requirements by relevant government authorities and in accordance with the guidance of the World Health Organization (WHO). TTC will also share its best practices with other important industry players who are active members of the World Travel and Tourism Council (WTTC). WTTC is driving the definition of new measures and protocols, with the goal to have all governments approve these as expeditiously as possible, across the 10 sectors that WTTC is focused on.