MH launches groups portal
Malaysia Airlines has introduced MH Group Portal in New Zealand and Australia in line with the company’s digitalisation strategy.
‘Malaysia Airlines is continually looking for ways to simplify the booking process for agents in this region.’ says Giles Gilbert, regional manager for Malaysia Airlines Australia and New Zealand.
‘The end to end automation process from quoting fares to ticketing will provide agents a seamless experience when organising a trip for 10 passengers and more. This direct booking process
Recovery after tough decisions
The managing director of a leading travel management company (TMC) says that making tough, even distressing, decisions early in the Covid crisis has put the business in a position to take advantage of opportunities as they arise.
Keith Sumner, of Gilpin Travel, says that despite the company being an entirely different and reduced entity to what it was a few months ago there are some signs of recovery.
‘No gossip’ as crisis bites
Among the stories of colleagues and competitors coming together for the common good of the travel and tourism sectors, it is important that people don’t cause harm with conjecture, says business owner and TAANZ (Travel Agents’ Association if New Zealand) board member Keith Sumner.
New faces at Gilpin Travel
Benchmarking against best
Successful travel industry management and teams need to be benchmarked against the best in business – not only in their own sector, says Keith Sumner, managing director of Gilpin Travel.
Mobile changes things for TMCs
Mobile technology and the desire for business travellers to have control (and immediacy) over their own arrangements presents both challenges and opportunities for the corporate travel management sector, says Jamie Gray of Gilpin Travel.
Staff shortage acute, but there are ways to fight it
The government needs to ‘lower its sights’ to make it easier for skilled international travel agents to work in New Zealand, says Andrew Olsen, chief executive of the Travel Agents Association of New Zealand (TAANZ).
Olsen says that try as the industry might, it cannot convince the government that there is a skill shortage in the industry.
‘Visas should be made easier to obtain in this area,’ he says.