Monday, 20 July 2020 23:38

Recovery after tough decisions

The managing director of a leading travel management company (TMC) says that making tough, even distressing, decisions early in the Covid crisis has put the business in a position to take advantage of opportunities as they arise.

Keith Sumner, of Gilpin Travel, says that despite the company being an entirely different and reduced entity to what it was a few months ago there are some signs of recovery.

Published in Hot Topics
Tuesday, 24 March 2020 00:09

‘No gossip’ as crisis bites

Among the stories of colleagues and competitors coming together for the common good of the travel and tourism sectors, it is important that people don’t cause harm with conjecture, says business owner and TAANZ (Travel Agents’ Association if New Zealand) board member Keith Sumner.

Published in Hot Topics
Monday, 23 September 2019 21:51

Benchmarking against best

Successful travel industry management and teams need to be benchmarked against the best in business – not only in their own sector, says Keith Sumner, managing director of Gilpin Travel.

Published in New Zealand

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