Tuesday, 19 January 2021 04:10

FTG refresh coming in 2021

First Travel Group is looking to relaunch, refresh and revitalise for 2021, says chief executive Malcolm MacLeod.

The year will see a focus on new technology, including the Odysseus booking system in conjunction with Creative Cruising New Zealand and the high-productivity air ticketing programme Aeronology. The group will also be looking to address points raised in its 2020 members satisfaction survey such as improving turnaround times on quotes and bookings, and introducing more exclusive deals. 

Published in Hot Topics

The Government will provide a consumer travel reimbursement scheme to assist the return of credits and refunds to New Zealand consumers via travel agents. In an announcement today, Commerce and Consumer Affairs Minister Kris Faafoi says the scheme will be funded to a maximum of $47.6 million.

Travel agencies will be paid 7.5% of the value of cash refunds and 5% of the value of credits successfully secured on behalf of customers.

Published in Hot Topics
Monday, 08 April 2019 22:28

FTG's new era event

Malcolm MacLeod, CEO of First Travel group says the vibe at FTG’s conference was the best he has experienced for years.

Published in New Zealand
Monday, 24 September 2018 20:25

FTG Awards – the winners

First Travel Group presented its six supreme awards and nearly 30 supplier awards at its gala black tie dinner in Auckland on Saturday night.

 

Published in New Zealand
Monday, 24 September 2018 21:54

Agents’ extinction exaggerated

While customer facing technology plays an important part in the travel business, especially in the corporate sector, the true success of the future is all about touch points with the customer, First Travel Group’s conference at Pullman Auckland heard over the weekend.

 

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