There’s a skill shortage looming in the service industry that’s going to affect all New Zealanders, across all regions, and visitors to our country. That’s the bold claim of Dean Minchington, ServiceIQ CEO, who says there is a very real crisis around the corner. ‘It puts our successful service sectors at risk, and unless things change soon, New Zealand will be worse for it,’ he says. It’s a shortage of skilled labour needed to fill around 200,000 jobs that will be opening in the next two and a half years, according to the latest At Your Service Aotearoa economic report.

Travelport has released Travelport Trip Assist in Asia Pacific. The new mobile product is designed for travel agents and is being showcased at the company’s annual APAC customer conference event, Travelport LIVE, in Sydney this week. Travelport says it is projected that in 2017, 50% of global mobile travel sales will originate in Asia Pacific. Trip Assist will help agencies by providing advanced mobile travel capabilities such as flexible itinerary management, real time communications and day of travel assistance.

World Journeys has just released Journeys 2018, its range of small group journeys to destinations around the globe.

Director Ange Pirie points out that all departures are guaranteed to go, with a maximum of 18 guests and minimum number.

In addition, all tours are guaranteed to be fully hosted from New Zealand.

‘This is so important – agents can book their clients on a tour in full condence with the knowledge that it will depart,’ says Pirie.

The FCM Travel Solutions NZ Spotlight on Business Travel Trends 2017 report shows business travel continues to rise, despite technology such as Skype for Business and WebEx. This reinforces International Air Transport Association (IATA) full-year global passenger traffic results for 2016 showing demand lifting 6% over 2015, with the Asia Pacific region demand growing by 8%. Some 95% of FCM Travel Solutions clients when surveyed said they will be continuing to spend the same, if not more on international travel.

An environmental border levy and a reinstated Ministry of Tourism are major ‘wish list’ items for outgoing TEC chief executive, Lesley Immink. After six years at the helm of TEC (formerly ITOC) Immink has resigned to stand for the Opportunities Party at this year’s General Election. ‘An environmental levy at the border is a simple solution which has minimal impact on international visitors, captures everyone and would provide immediate returns to communities via a contestable fund,’ she says. Immink also believes the profile of tourism was greater when the industry had its own Ministry, which was disestablished in 2010. ‘When we have no Ministry the communication is disjointed, both internally amongst ourselves and externally to the public and media. I don’t understand why we are so accepting of this.’

Promoting and selling leisure travel as an add on to business trips has become a way for agents to add real value for corporate clients, according to trade spokespeople.
Nick Queale, general manager corporate with Flight Centre New Zealand, says that what is referred to as ‘bleisure’ has become an important way for companies to promote rest and relaxation to their travellers.
‘The clients themselves are looking for experiences, that’s becoming such an important component of personal lives – especially for millennials.

Skal International Christchurch is hosting it’s first charity event for Māia Health Foundation.
Taking place on Bastille Day this Mid Winter Charity Dine and Dance will have a touch of the red, white and blue.
Christchurch Club president, Bruce Garrett says the club felt it was time to have a fun evening of wining, dining and dancing.

Agents with fitness-mad clients looking for the ultimate adventure challenge should take a look at Xplorer, a Hawaii-based fitness challenge operator that provides multi-day adventure tours on Oahu.

The operator launched around a year ago to meet the demand for fitness-inspired experiences.

Speaking at the Experience Aloha Business Exchange, Xplorer CEO and founder Denise Albano says the all-inclusive tours provide participants with an experience the average tourist might not get to have.

Hawaii's Sheraton Kona Resort will invest more than two million dollars in the property as part of a renovation set for 2018.

The renovation will focus on room refurbs and upgrading the Rays in the Bay restaurant to cash in on the resort's big drawcard - the manta rays that swim up to the property at night.

Adventure World and Air New Zealand have launched new travel agent self-famil packages for Buenos Aires and Saigon.

Trade explore Vietnam for four nights for $1180 per person plus taxes for agents and one companion, including return flights Auckland to Saigon with Air New Zealand, four nights’ accommodation at the four-star Grand Hotel, return airport transfers with an English-speaking guide, private half-day city tour and Cu Chi tunnels tour.

Or agents can visit Buenos Aires for $1291 per person plus taxes for themselves and a companion, including return flights Auckland to Buenos Aires with Air New Zealand, four nights’ accommodation at the four-star Intersur Recoleta hotel, return airport transfers, half-day city tour and La Ventana tango dinner and show.

The ability to become a problem solver in a specific area is one key to success for the modern travel broker, says romance and destination wedding specialist Anita Gatley.
‘I am still a travel agent first and foremost, but I have concentrated on a specialised area that a lot of people don’t really know about.’
Gatley has been involved in travel one way or another for some 25 years, starting with Holiday Shoppe and doing a concerted stint within the education sector at AUT University in Auckland.

Auckland International Airport has set unjustifiably high prices for international airlines to use the airport over the next five years.
So believes John Beckett, executive director of the Board of Airlines Representatives of New Zealand (BARNZ), who was speaking in response to the airport’s announcement this week it is to increase the fees it charges airlines over the next five years to help fund its infrastructure development.

The need to match the traveller with the best options, as well as the common requirements of corporate and leisure travel customers, meant it made sense for First Travel Group to hold an ‘integrated’ frontliners’ conference, says managing director Andrew Bowman.
The conference was held at SkyCity Auckland Convention Centre over the weekend, and included a suppliers day and awards evening on Saturday. It attracted almost 300 people, including a mix of retailers, brokers, and travel

Marriott is ‘just getting started’ in Asia Pacific, despite the group now having some 550 hotels in the region, according to the group’s chief sales and marketing officer Asia Pacific, Peggy Rowe.
Marriott is opening about ‘one and a half hotels’ a week globally, she says, and this part of the word is seeing a fair bit of the action. Aloft Perth, for example, opened just last Friday.
‘When we say we have 35 hotels in Shanghai, people are impressed but compare that with Washington DC, where we have 150 hotels… really, there is plenty still to do in Asia Pacific.’

A growing resurgence in Kiwi travel to England and Europe is unlikely to be affected by this week’s terrorist attack in Manchester.
Trade throughout New Zealand confirm travellers here will not let the attack on a concert in Manchester, which killed 22 people on Monday, halt their travel plans.
A strawpoll of 10 travel providers and agencies report no trips to England and Europe have been postponed or cancelled in the wake of the attack. And, instead of slowing down trade, some agents have taken fresh bookings this week,

South African tourism industry leaders are backing attempts to fix New Zealand visitor visa woes. Several operators spoken to at Indaba expressed anger and frustration over the process.
The visa requirement is appalling and uncooperative, says David Frost, SATSA chief executive, representing all inbound tourism operators in southern Africa.
‘It is a symptom of an ongoing struggle we have with Department of Home Affairs. Now we have a new Tourism Minister and a new Home Affairs Minister so we’re hoping these two heads can deliver something better.

Some new faces are likely to emerge as industry forces when finalists of the National Travel Industry Awards (NTIA) are revealed on Monday, 12 June.
Voting closed last Friday and Travel Agents Association of New Zealand chief executive Andrew Olsen says that while he needed to be scant on detail it looked likely the awards would ‘bring up new names we haven’t seen.
‘It will probably surprise some people in the supply side in terms of emerging brands.
‘What we can say is that NTIA is here to stay and we are pleased with the way some of the agents and suppliers really got into their campaign.’

The trade has turned out in force to Asia Now around the country this week to hear the latest updates from key suppliers to the region.
The success already has organisers talking about repeating the exercise next year.
About 110 agents attended the Auckland City event on Wednesday night and other big numbers included 85 in Wellington and 70 in Christchurch, Tauranga, Hamilton and Auckland North Shore were other successful stops.

South African Tourism figures just released show that 48% fewer New Zealanders travelled to South Africa in February this year, compared with February 2016.
The figures give official confirmation that numbers of Kiwi travellers to South Africa have dropped sharply since visitor visa requirements were introduced in January. However there’s been little movement towards improving the visa application process, despite the collective efforts of the travel agency distribution and South African Airways.

Domestic and trans Tasman rental vehicle business has provided a surprising boon for travel agents, says Chris Hamill, managing director of DriveAway Holidays.
Hamill says agents have embraced the company since it ‘got serious’ about New Zealand three or four years ago and there is obviously good commission to be made from selling rental vehicles in Europe or America.
‘Kiwis are a good quality customer for us. If New Zealanders go to Europe they are generally not going for a week – they are going for three or four so that represents good commission for agents.’

New Zealand suppliers, particularly hoteliers, are being urged to ‘get creative’ on the eve of New Zealand’s biggest tourism showcase.
TRENZ 2017 kicks off officially tonight but last night helloworld Travel Limited got in early by hosting 70 inbound and wholesale partners to a function at Pilkingtons in Auckland.
Joe McCormick, helloworld’s general manager procurement, says inbound business through divisions such as aot and a.t.s Pacific continues to grow but is hamstrung by the well-publicised lack of hotel

‘An 11 out of 10 experience’ is how agents have described a recent famil to Cambodia on Aqua Expeditions’ Mekong cruise.
Travel Associates’ Craig Martin was one of four agents lucky enough to accompany Francis Travel Marketing’s Melissa Roberts and Debbie Peters on the cruise following FTM’s November appointment as GSA for the product.
‘It’s the detail that stands out,’ says Martin. ‘Aqua Expeditions has its own skiffs for excursions (which means passengers are not waiting around for boats to ferry them to shore), daily laundry is included, and our shoes were cleaned every time we returned to the boat.’

A proactive growth strategy to increase its retail footprint across New Zealand remains a high priority for House of Travel during 2017 and 2018.
HOT’s marketing director Ken Freer says the company is actively considering new store locations.
‘The opportunity for us is that we are not in the business of starting and running our own stores. We have engaged high powered owner-operators to lead this business and we are always looking for the right person in the right place.

New Zealand may be the home of bungy jumping, but that doesn’t mean Kiwis will be among the first nationalities in the world to sign up for the experience.
Peer-to-peer motorhome rental platform SHAREaCAMPER has released a study that explores which country has the most adventure-seeking citizens. It researched the Google search volume for keywords associated around eight adventure journeys, such as

A recently released global overview of air travel shows passengers from Europe, the Americas and the Far East, are making more bookings and taking more flights, despite recent terrorist attacks and on-going geo-political wrangles.
This is according to research by ForwardKeys, which predicts future patterns by analysing 16 million booking transactions a day.
The findings were presented at the World Travel and Tourism Council’s Global Summit, the highest-level annual gathering of travel industry leaders, in Bangkok, this week.

Kiwis are in agreement that international tourism is good for the country, but few know it is the country’s biggest industry, Tourism New Zealand and Tourism Industry Aotearoa research reveals.
In a new question asked in the twice-yearly Mood of the Nation survey, 96% of New Zealanders agreed or strongly agreed international tourism is good for the country.
However, most New Zealanders underestimate the size of the tourism industry, and only 10% know it is now the country’s biggest export earner.

Niche wholesaler Francis Travel Marketing is open to opportunities and not ruling out further expansion, says managing director Tony Smith.

FTM’s latest acquisition was Fathom Asia in February this year, following the purchase of Europe specialist Orton International last year.

FTM has long been a cruise GSA (general sales agent) and representative and in 2011 picked up AIM Holidays – which specialises in shows, events, sports and packages in Australia and the United States.

Emirates airline is slashing more than half of its US gateway routes of nonstop flights from Dubai in the wake of President Donald Trump’s policies toward Gulf airlines.
Although Emirates will not be cutting any of its 12 US destinations, it will scale back the number of flights to each location. This means it has cut back on seven routes but will still run five.