Travel agents have enormous opportunities to steer their clients towards enriching experiences and help travellers to overcome any cynicism and doubts they may have, says Gavin Tollman, CEO of Trafalgar.
The International Air Transport Association (IATA) has approved a resolution to improve the air travel experience for the estimated one billion people living with disabilities worldwide, during its recent 75th annual general meeting.
The most popular virtual reality travel experiences in the future are likely to be fantasy tours – rather than replication of real experiences, says neuroscientist and developer Dr Jordan Nguyen.
Designing a travel policy that allows corporate customers to feel they have a choice is among the keys to success in a travel management environment, says one of the leading travel agents in the field.
Value for money, culture and cuisine, plus safety and diversity in a small area, are all attracting New Zealanders (and travellers from other parts of the world) to Croatia.
By 2025, the tourism industry will be worth $41 billion dollars. With TRENZ being an annual celebration of the tourism industry in New Zealand, an important point raised at this year’s event was how to tackle this rapid growth rate, and the impact it has on our country.
The ‘Teach Mes’ are on the move and Abercrombie & Kent is adapting to their needs, according to representatives from the company who visited Auckland this week.
Sujata Raman, regional managing director Australia / Asia Pacific says that while talking about ‘experiential travel’ might be the buzz word of the day it is also a real and continuing trend.
Travel brokers and other agents with high net worth clients are in the sights of a Sydney-based luxury travel show that wants to see more New Zealand buyers on its floor.
Luxperience started in 2012 and has had strong support from Tourism New Zealand, high-end lodges and other luxury suppliers who have exhibited since it started.
Event director Michelle Papas was in New Zealand last week with a view to increase the Kiwi exhibitor base with helicopter operators, destination management companies and more five-star hotels and ‘super lodges.’
The desire to work closer with the travel trade has led to the launch of a dedicated and brand new agents’ portal by Maher Escorted Tours.
The company offers 10% commission on its entire twin share price (including tips, taxes, meals etc) and specialises in fully escorted tours for the ‘mature traveller, young at heart’.
Technology and how it is disrupting the industry was a major theme when Orbit World Travel held its first ever travel seminar for the Waikato and Bay of Plenty recently.
Roger Gray, group general manager for Airports Air NZ, detailed how much technology dictates service quality.
Travel Managers Group (TMG) has now kicked off the search for a new general manager, following Dave Wallace’s announcement last year that he intended to retire from his position towards the end of 2018.
The current senior management team made up of Kevin Weston, Nicola Jamieson and Angela Mills will remain, and the company reports it’s looking to secure a suitable candidate to help continue the growth and
Expedia TAAP has launched a revenue-sharing model in New Zealand, meaning that agents here can earn varying levels of commission depending on which hotels they book.
Stu Udy, manager travel agent distribution Asia Pacific at Expedia, says the dynamic commission is a slight shift in the way the company pays commission to travel agents, reflecting the ever-changing world of travel distribution.
Eclipse Travel has further strengthened its Christchurch based New Zealand operations and will be rolling a series of trade activities on this side of the Tasman in the coming months.
The company, which specialises in travel to remote and adventurous destinations, marks the fifth year of its Sydney operation this month and says the establishment of its Christchurch office last year was a result of continued strong growth.
STA Travel plans to open at least two more stores in New Zealand this year and the footprint will grow further in 2019 and beyond.
Country manager Sarah Bedford says the company (started in 1979) currently has 17 retail outlets around New Zealand (over half in mall locations) and is benefiting by concentrating on its core markets – ‘students, young people and the young at heart’.
A move out of home and into highly automated offices, plus more formal working arrangements signal the next step for a successful broker company based in North Shore, Auckland.
Manase Travel Studio moved into new premises at B:Hive, Smale’s Farm in Takapuna late last year and co-director Peter Manase says the shift reflects growing business success for the brokerage – particularly in the corporate sector.
The heat has been turned up on any travel agents who have not ensured they comply with a global security standard to protect confidential payment information against theft.
IATA has set a deadline of 1 March for accredited agents to achieve the Payment Card Industry Data Security Standards (PCI DSS).
A Walker’s World / Cycling Europe director Jill Grant says this year has seen the busiest January for the company in memory.
While there a number of possible reasons, one of the most surprising is a slight loss of business confidence since the change of government.
‘During the last recession, we experienced good growth as many clients saw it as an opportune time to travel, seeing as there was a downturn in business at home.’
To say 2017 has been ‘interesting’ is an understatement. But what is the travel industry expecting for the year ahead…?
TRAVELinc Memo reached out to a few readers and here are some responses we got back. Remember, we are always interested in hearing from you so send us your thoughts, comments and news.
Newlyweds are opting more and more for shorter honeymoons or ‘minimoons’, as extended holidays are too expensive and they use up too much leave in the lead up to the event.
Anita Gatley, honeymoon and destination wedding travel specialist, says this is accentuated by the high cost of Kiwi weddings and also because of the timing of the wedding season in New Zealand.
‘From my observations couples are going for shorter domestic or South Pacific breaks immediately after the wedding,’ she says.
All Blacks Tours, New Zealand’s exclusive Official Travel Agent (OTA) for the Rugby World Cup 2019, Japan, has appointed four sub-agents for the tournament- Fortis Travel Group, Holland, Clarke & Beatson, BCD Travel and JTB.
The appointments follow a competitive application process where agents were assessed on a number of criteria.
As sub-agents of All Blacks Tours for RWC 2019, the four companies have the ability to create, market and sell official Rugby World CupTM packages within World RugbyTM guidelines.
The emergence of new broker brands in New Zealand as well as major changes among some of the key players will lead to ‘interesting times’ over the next few years, the NZ Travel Brokers Conference heard over the weekend.
‘We will see how it plays out,’ says Steve Lee, director of NZ Travel Brokers.
‘But we will stick to our knitting and think we will be ok.’
New broker channel brand named TravelAdvocates has been officially launched in New Zealand.
Headed up by Mike Southcombe, who has a long history in this space having previously established a successful broker business. Southcombe had 11 years at the helm of Travel Managers Group NZ.
It’s becoming cool to have a travel agent again, says helloworld Travel chief executive officer and managing director Andrew Burnes.
‘There is widespread recognition among people now that agents are adding to the equation and that having a good travel agent among the professionals in your world is beneficial,’ Burnes said in an address to the helloworld Frontliners’ Conference at Vodafone Events Centre, Manukau over the weekend.
‘We all know there used to be a lot of talk about the death of travel agents. The question was ‘doesn’t everyone book online now?’ We’re just not having those conversations anymore.’
The chief executive of Australia’s Tourism and Transport Forum (TTF) ‘is sick and tired’ of how complex and drawn out travelling trans Tasman is.
‘We should have managed this donkey ages ago,’ Margy Osmond told an audience at the 2017 New Zealand Aviation & Corporate Travel Summit in Auckland this week.
She says recent reports and sources are suggesting a pre-clearance and on-demand model, something TTF feels could make a big difference.