Hot Topics

Corp travel will bounce, a portion may not return

Friday, 17 April 2020 00:18

A new study says corporate travel will bounce back as a key part of economic recovery, but warns that ‘a portion of business travel will never return.’

The Flight Plan 2020: Eight ways travel will be different a few months from now, says adaptation to new technology could change how we approach corporate meetings in the future. It says most regular travellers will be keen to get back into the real world, replacing the virtual meetings and webinars that have dominated over the past two or three months.

Agents’ dilemma: To hibernate or move on

Friday, 17 April 2020 00:11

Travel agents looking to survive through tough times with no fixed date of remedy are increasingly looking at putting their business into ‘hibernation’ and the various ways they can fund this.

Paul Davies, of Oneteam Chartered Accounts / TA Accounting, says agents are faced with making the tough decision between shutting down the business or keeping it in survival mode.

TAANZ: ‘Consumer in this with us’

Wednesday, 15 April 2020 00:32

The Travel Agents Association of New Zealand (TAANZ) is hoping to present a firm recommendation on its stance around airline refunds and credits to appropriate government ministers early next week.

Domestic ‘spike’ plus short haul, then pent up demand all rays of hope

Wednesday, 15 April 2020 00:30

Some New Zealand agents are optimistic that they will be able to benefit from selling domestic travel once restrictions around Covid-19 ease, and before anywhere else in the world opens up to Kiwi travellers.

Covid-19: The trade survey

Monday, 06 April 2020 04:54

With New Zealand’s lockdown nearly half way through its one month current life expectancy we’d love to hear from travel agents in our special ‘Covid-19 survey – version one’.

TAANZ responds to Consumer NZ

Thursday, 02 April 2020 03:51

TAANZ has come out swinging in response to comments made by Consumer NZ's Jessica Wilson on Radio NZ on Monday of this week. CEO Andrew Olsen has written to both Radio NZ and Consumer NZ – here's his letter in full to Consumer's Jessica Wilson.

Tell us what you’re up to...

Monday, 30 March 2020 22:31

At TRAVELinc Memo, we’d like to hear what are you doing on a personal level during the lockdown?

TAANZ: ‘Share your Covid stories with us’

Monday, 30 March 2020 21:25

Travel agents are being asked to submit their Covid-19 experiences to the Travel Agents Association of New Zealand (TAANZ) so that it can be part of industry messaging ‘on the other side’.

Some clients ‘testy’

Saturday, 28 March 2020 05:35

The Travel Agents Association of New Zealand (TAANZ) is advising members to keep calm and stay on top of their BSP.

Coping with COVID-19

Tuesday, 24 March 2020 01:33

The Travel Agents Association of New Zealand (TAANZ) is engaging with government to get its short, medium and long term views around the ‘sustainable contribution of tourism and travel to the economy.

Customer comms critical

Tuesday, 24 March 2020 00:14

Staying in touch with customers is critical in time of crisis, according to human resources specialist, author and speaker Ann Andrews.

‘No gossip’ as crisis bites

Tuesday, 24 March 2020 00:09

Among the stories of colleagues and competitors coming together for the common good of the travel and tourism sectors, it is important that people don’t cause harm with conjecture, says business owner and TAANZ (Travel Agents’ Association if New Zealand) board member Keith Sumner.

‘Be ready for future rebound’

Thursday, 12 March 2020 22:44

It is imperative travel agents get serious about planning now to deal with the business downturn caused by Covid-19 impact, says an accountant who specialises in the sector.

Adventure World for ‘animal warriors’

Tuesday, 10 March 2020 02:12

The role responsible tourism can play in the preservation and well-being of wildlife populations around the world was highlighted by Adventure World Travel at a trade function in Auckland late last week.

G founder: set example

Tuesday, 10 March 2020 02:07

Bruce Poon Tip, founder of G Adventures, has urged travel agents to ‘stay away from the front pages’ and give their clients credible information and actual data.

Take business seriously, but lighten up as well

Tuesday, 10 March 2020 02:01

Think like a CEO, but remember we are all human, so be easy to deal with.

Community contacts key

Thursday, 27 February 2020 23:28

Active travel options continue to expand and offer growing opportunities for travel agents – especially those who make the right connections in their communities, according to a niche wholesaler dealing in the sector.

Don't mention the 'C' word

Thursday, 27 February 2020 02:53

Don't Mention the 'C' word in the travel industry
by Phnom Penh-based Lonely Planet writer, Nick Ray
Coronavirus, or the exotically named Covid-19, is the new 'C' word, at least in the world of travel and tourism. Media and social media hype are combining to create a crisis in the industry that will have repercussions long after the immediate hysteria subsides.

Trade says business holding

Thursday, 20 February 2020 23:10

It’s not quite ‘business as usual’ but New Zealand retailers and wholesalers say that their clients are still not only enquiring about travel but also booking despite the publicity around coronavirus.

World Expo ops for trade

Monday, 10 February 2020 22:50

Expo 2020, being held in Dubai from 20 October 2020 to 10 April 2021, has this week been ‘scouting’ for travel agencies to become authorised ticket resellers in the New Zealand market.

Coranavirus: CLIA measures; queries & updates

Tuesday, 04 February 2020 00:27

CLIA clarifies coranavirus measures

CLIA (Cruise Lines International Association) members have suspended crew movements from mainland China and will deny boarding to any individual, whether guest or crew, who has travelled from or through mainland China within the previous 14 days.

Kiwi travel steady despite virus

Wednesday, 29 January 2020 00:01

While the travel trade may experience some short-term impact from New Zealanders postponing bookings, the medium to long term effect of the current coronavirus remains unclear.

Tailor made boosts margins

Thursday, 16 January 2020 23:15

Travel agents who design their own products and distribute them to their database continue to be among those that are leading the way in profitability, says an accountant who specialises in the travel sector.

NF embraces gender diversity

Thursday, 16 January 2020 22:50

Air Vanuatu says it has already surpassed the target of the International Air Transport Association’s (IATA) global initiative ‘25by2025’ to improve female representation across the aviation industry.

Air Monitor predicts slowdown

Monday, 13 January 2020 22:40

Political and economic uncertainty across the globe will contribute to a continued slowdown in demand growth for air travel in 2020, according to the latest Air Monitor published by American Express Global Business Travel (GBT).

Defending against supplier and agent failure

Monday, 16 December 2019 20:39

By Andrew Olsen – Chief executive, Travel Agents’ Association of New Zealand

As we come to the close of 2019, I have a quick reflection on a few emerging trends to keep an eye on in 2020.The agent-supplier-customer ecosystem mostly functions well but we’ve seen a few situations develop which can quickly upset that equilibrium.

Faces to become passports?

Tuesday, 10 December 2019 02:15

Facial pattern recognition systems will control passports and boarding cards, while virtual travel experiences will be the norm by 2040, according to a new report from Allianz Partners.

Trafalgar supports International Volunteer Day 2019

Thursday, 05 December 2019 04:27

Since 2008 Trafalgar, alongside The Travel Corporation Family of Brand’s sister companies, has been offering staff members two paid volunteer days annually to support causes close to their hearts as part of their commitment to social responsibility.

Travel Media Ltd announces new travel podcast ‘Kiwi Tripsters’

Tuesday, 03 December 2019 22:06

Publishers of popular consumer travel media titles For the Love of Travel and NZ Business Traveller have launched a new travel podcast called ‘Kiwi Tripsters’.

‘Need to understand rainbow travellers’

Sunday, 01 December 2019 23:17

Queenstown travel agency xtravel is the official partner of Queenstown’s Winter Pride Festival.

Brokers urged: ‘Relax about competition’

Sunday, 01 December 2019 23:02

Travel brokers have been urged to chill out and be realistic about competitive forces, many of which are beyond their control anyway.

TAANZ: 2020 and beyond

Friday, 29 November 2019 11:11

 Having new faces on the board is one of the factors giving the Travel Agents Association of New Zealand (TAANZ) a chance to refresh its thinking, says recently elected president Brent Thomas.

Product expertise not enough

Monday, 25 November 2019 22:53

Building understanding of a client just like they may build up understanding of a destination is the key to travel professional’s success in the future, the NZ Travel Brokers Conference heard over the weekend.

Meetings win hands down

Monday, 18 November 2019 21:45

Meeting face to face is still the most efficient way to do business, but travel agents are increasingly being asked not only how to reduce costs but also environmental impact.

Old school ways still work

Monday, 18 November 2019 21:40

Though social media and other opportunities through technology are increasingly important for travel brokers, a successful practitioner out of Frankton, Queenstown, still advocates for old school methods.

OK Boomer: your succession plan?

Thursday, 14 November 2019 22:06

Succession remains a big issue in the travel industry as baby boomers look for exit strategies that reflect successful businesses, says an accountant who has a close relationship with the travel and tourism sectors.

Connections crucial

Thursday, 14 November 2019 21:44

Making an effort to increase personal connections and extend networks is a key strategy for broker Anna Rowbotham.

Insurance for domestic...

Monday, 11 November 2019 03:33

While clients may think taking out insurance on domestic travel is unnecessary, it is something agents should at least discuss with their customers, according to a tour company that specialises in New Zealand tours for mature travellers.

Offer more, be innovative

Tuesday, 05 November 2019 01:04

Retail travel employers need to either lift salaries or get more innovative with their salary packaging options to attract and retain quality staff in a time when the sector continues to experience a skills shortage, according to a report released today.

On travel agents’ minds?

Monday, 21 October 2019 23:43

Fixing the sector’s skill shortage, building on warning procedures in the event of likely supplier collapse, and an update on New Distribution Capability (NDC) were among the raft of subjects addressed at the Travel Agents Association of New Zealand (TAANZ) Summit in Auckland on Friday.

New president, more gender diversity for TAANZ Board

Thursday, 17 October 2019 22:44

Brent Thomas of House of Travel is the new president of the Travel Agents Association of New Zealand (TAANZ)
Sarah Hunter, general manager of GO Holidays was a nomination from the floor at the TAANZ Board meeting this morning and three other industry leaders are being co-opted onto the board - Jayne Alldred, House of Travel and Jackie Bell, Helloworld Travel (The Travel Brokers), plus one to be advised from First Travel Group.

Beware of fads

Monday, 14 October 2019 01:18

Sellers and organisers of luxury travel have been warned against leaping on every new trend they see or hear about in the market.

Time to regenerate

Monday, 14 October 2019 01:05

Luxury travel needs to move from sustainable to regenerative experiences, according to a keynote speaker at this week’s Luxperience conference in Sydney.

‘Industry...can still do more together’

Thursday, 03 October 2019 23:04

More consultation and work between the travel and tourism industries and educators is necessary to make real change in the teaching of the subject in schools – and in the perception people hold towards travel and tourism as a career path, the SKAL Auckland club heard yesterday.

World On A Plate – Singapore

Thursday, 26 September 2019 22:53

The Travel Corporation and Air New Zealand have revealed the lunch destination for the World On A Plate sales incentive – Singapore. Known as ‘food heaven’, the city-island-nation boasts a fusion of Chinese, Malay, Indian and Peranakan cultures that have created Singapore’s local cuisine and food traditions.

TAANZ on Tempo collapse

Thursday, 26 September 2019 22:36

The Travel Agents Association of New Zealand says it has been ‘inundated’ with calls from agents looking for clarifications and assistance since it sent out an update on the failure of Tempo / Bentours early this week.

Make Travel Matter

Thursday, 26 September 2019 22:31

The Travel Corporation (TTC) has announced its new Make Travel Matter Pledge, in celebration of World Tourism Day.

NZ’s ‘biggest sales incentive’

Tuesday, 17 September 2019 00:13

World On A Plate, the sales incentive from The Travel Corporation and Air New Zealand, launched yesterday.

Responsible approach to tourism

Tuesday, 17 September 2019 00:05

Everyone in the travel industry has to take the problem of ‘over tourism’ seriously and address the issues involved, says Gavin Tollman, CEO of Trafalgar.

Agents: 'opportunities aplenty’

Thursday, 05 September 2019 23:46

The life of a travel agent heading into the 2020s has its modern challenges, but also opportunities aplenty, says a well-known practitioner who has been in the sector for 30 plus years.

Agents’ success proves 'demise' false

Tuesday, 03 September 2019 02:59

The ‘demise of the travel agent’ is a fallacy, says Rob Beecher, Global Travel Network director.

Polar bug...healthy for agents

Tuesday, 06 August 2019 00:36

Having clients who take an Antarctic cruise can form the ‘perfect base’ for repeat sells – particularly for those clients who catch the Polar bug and want to head north, says Sarah Arane, Quark Expeditions’ sales manager for New Zealand.

Brokers with high yield clients

Sunday, 04 August 2019 20:49

An annual luxury trade show in Sydney that targets agents with high net worth clients is keen to hear from New Zealand travel brokers and independents who may fit the bill as hosted buyers. Luxperience 2019 is being held 7 to 10 October and event director Michelle Papas says the expo organisers and exhibitors are recognising the growing influence of home-based, mobile agents.

‘They are not so easy to find, they are not on the High Street or in grand office buildings but many of them have high net worth clients. They tend to deal with more bespoke itineraries, soft adventure and experiential travel. We want to identify more brokers who are doing these high yielding bookings and encourage them to apply to attend Luxperience.’

Papas says registration from trade buyers so far show their average bookings are around $40,000 land-only and 13.3 nights average duration. ‘We also ask buyers when they register to give us an indication of what their clients are seeking out. Private tours and unique experiences are at 81%, 76% say food orientated experiences and 61% say nature and adventure.’

She adds that agents attending are often looking towards destination management companies and suppliers to come up with something completely different. ‘For example, one of our DMCs organised a welcome party for a small group on a private island in Sydney Harbour.  ‘We also have groups of friends and family looking to charter private yachts and private aircraft. This year one of our exhibitors is the Ahoy Club where people can source super yachts.’

Aim at $35k scholarship

Tuesday, 30 July 2019 03:55

New Zealand customer-facing travel agents are being encouraged to apply for a major scholarship and ‘Bring the Cup home’ under the noses of their Australian counterparts.

This is the second year in a row that New Zealanders have been invited to take part in the Avis Travel Agent Scholarship – an award that has been open to Aussie agents for more than 20 years.