‘Itineraries are much more complex and clients are happy to trust our consultants to join up the dots and ensure a seamless no stress journey,’ she adds. Comprising YOU Travel Bethlehem, Mount Maunganui and Katikati, YOU Travel The Mount Group is a finalist in the Best Brand Retail – multi location category of the TAANZ National Travel Industry Awards 2018. Rogers says the secret of success in the industry comes down to staff and processes. ‘I don’t think this basic necessity to be successful has ever been any different. Of course there are components like good management, leadership and planning, coupled with passionate skilled sta (who can build great relationships and make a sale) along with the necessary tools. And throw in a great sense of humour to that mix.’
Rogers says the sheer growth and positivity throughout the Bay of Plenty (particularly in Tauranga) has put the group in the right place at the right time. ‘This goes for both the business and the leisure sector. We planned for growth over 10 years ago and identified the growth areas locally, and now we can reap the rewards. ‘Walking and cycling itineraries, coupled with both ocean and river cruises, have increased dramatically over the past few years. Travelling premium economy class is more popular now and we sell a lot more business class than ever before.