A finalist in the Best Brand Corporate – Single Location category of the TAANZ NTIA, Orbit World of Travel Christchurch finds the Orbit duty of care processes are in content demand. ‘A total end to end booking and travel fullfilment experience is the goal for our team,’ says joint managing director Alistair Cran (the MD is Marc Bartram). ‘The key to success in this sector is having smart, reliable, experienced corporate consultants who can provide excellence in customer service and advice, coupled with savvy, analytical account management to support the corporate needs.’
Cran says Orbit Christchurch services business travel accounts nationally, but the majority of its client base is in the South Island, particularly Canterbury. ‘The South Island economy is heavily weighted towards the agri-sector and the Christchurch market is still being heavily invested in with regards to the post EQ rebrand,’ says Cran. ‘There is a strong sense of optimism around the commercial market so the local economy is strong and stable, seeing our customers continue to invest in international business, requiring smart and effective business travel management.’ Cran says the dynamic nature of the market is driving changes from suppliers – airlines in particular but across all areas.
‘There is a need for constant investment into and understanding of smart technology as our would evolves. The opportunities are plentiful in these areas for us to continue to lead the market and our customers in taking new developments but making sure they are tailored to each and every client’s business. Personalisation is the key to ensuring relevance in this area.’ Cran adds that maintaining a strong in-house business culture is another key opportunity which has been a hallmark of Orbit Travel Christchurch’s success. ‘A happy team generally means a happy customer experience.