Clients funds are going to be a real issue in the future, as are cancellation policies and the need to place liability where it belongs if suppliers insist on pre-payment, the audience at a South Pacific Tourism Organisation (SPTO) webinar heard last week.

Rick Felderhof, managing director of Our World, pointed out that customers will be more concerned than ever about where their money is being held.

The South Pacific will be out in force for two days in Christchurch next year.