He whakamārama mo te tūranga mahi | About the role:

The Travel Centre team plays a key role in driving Great Journeys revenue growth, increasing the conversion of our unique rail tours, events and packages business by effectively managing global customer enquiries and turning sales opportunities into confirmed bookings through a structured sales funnel and pipeline.

The Senior Travel Centre Specialist is a hands-on, results driven role responsible for leading the team to improve the conversion of B2C and B2B tours, events and packages enquiries, supporting consistent follow-up and helping customers move successfully through the sales process.

The role will assist the team and manage a broad range of customer enquiries, bookings, amendments and refunds, with a strong focus on growth by understanding customer needs, providing accurate and timely information, and increasing the proportion of enquiries that result in converted bookings.

As a senior specialist, the role will support the Travel Centre Manager by providing day-to-day performance insights, sharing product and systems knowledge, coaching colleagues and helping lift booking, customer service and conversion capability across the team. The role will also support the development of clearer performance reporting, including enquiry volumes, conversion rates, outbound activity and overall booking performance.

As a Travel Centre subject matter expert, the role will also provide customer, product and process insights to the wider passenger team as required. This would most frequently involve the Tour Operations and Marketing teams. The role will support our Customer Contact Centre and station activity when required, including check-in, customer disruptions which could include work outside of normal office hours.

For further details and to view the position description please go to: https://careers.kiwirail.co.nz/job-invite/13813/

Fancy spending six months in the heart of Auckland's vibrant CBD?

We are looking for a travel consultant to cover a fixed term parental leave period from October 2026 to April 2027.

This would be ideal for an experienced consultant, or a broker looking for a hybrid retail opportunity:

• A bright modern store in a prime location in the Auckland CBD, with excellent transport access
• Competitive salary and training support provided
• A welcoming and collaborative workplace culture

For full details or to apply please contact: fergus.clark@helloworld.co.nz or phone 021 745 765

Experienced or Returning Travel Consultant?

Elevate your career with the best in the Waikato.

House of Travel Hamilton City is looking for an experienced or returning Travel Consultant to join an award winning team in the Waikato.

• Fabulous salary & bonuses
• Mon–Fri only, no weekends
• Free parking
• Unbeatable staff travel perks
• A support crew who handles the admin, so you can focus on selling

The perks are great. The people are better. That's our secret sauce.

Lets craft unforgettable journeys, together!

Apply NOW: hotcareers@hot.co.nz

Auckland NZ - Full time

The Walshe Group is General Sales Agent (GSA) in New Zealand for Air Niugini, who will commence online service to New Zealand later this year. We are looking to appoint a Sales Support Consultant, with attention to detail &previous airline sales experience, dedicated to the Air Niugini account.

Key responsibilities will include:

• Providing exceptional customer service and support to travel agents and direct customers
• Processing booking inquiries, ticket sales, and reservation changes in a timely and efficient manner
• Maintaining up-to-date knowledge of Air Niugini products, services, and policies
• Collaborating with the sales team to support new sales initiatives
• Providing support to travel agents as required, including assistance quoting airfares and handling group bookings

Skills and experience

• Minimum 2 years of experience in a customer service or sales support role, preferably within the airline or travel industry
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders
• Proficient in using Airline reservation systems and computer software, with strong attention to detail. Previous experience using SABRE an advantage.
• Knowledgeable about airline products & policies, services, and industry regulations.
• Demonstrated problem-solving and decision-making skills
• Flexible and adaptable to changing priorities and demands

www.walshegroup.com

Applications should be sent by 4 September 26, via email to stephen.tanner@walshegroup.com

Are you ready to help people plan adventures they’ll talk about for years to come?

At Intrepid, the journey starts the moment someone gets in touch. As a Sales & Customer Service Consultant in our Auckland team, you’ll help travellers and agent partners from first enquiry through to departure, delivering exceptional service via phone, chat and email, all while achieving sales targets.

This full-time, permanent hybrid role (3 days in office) includes a rotating 7-day roster between 8am and 7pm. We’re looking for strong communicators with sales and customer service experience, attention to detail, and a positive, team-focused attitude. Enjoy flexible work, annual travel benefits, additional leave, learning opportunities and more. If this sounds like you, get in touch! 

Applications close on 28 August. Apply HERE.