The move comes as NZ navigates ongoing global engine supply challenges with Rolls-Royce and Pratt & Whitney.
NZ’s chief commercial officer, Jeremy O’Brien says the move is about giving customers confidence in their travel plans.
‘This is a proactive measure we’ve taken to protect our customers’ journeys over the busy summer period.’
The Wamos-operated Airbus A330-300, previously flown by Virgin Atlantic, offers a cabin experience aligned with Air New Zealand’s Boeing 787-9, with a three-class configuration including 31 lie-flat business premier herringbone seats, 48 premium economy seats and 185 economy seats.
NZ is contacting customers booked to travel on the select services to provide all the information they need for their flight, which will now be operated on behalf of NZ by Wamos Air, as well as options should they wish to make a change.
New customers booking these services will be notified during the booking process that the flight will be operated by Wamos Air on behalf of Air New Zealand.
Check-in and boarding will continue to be looked after by NZ staff, while onboard service will be delivered by Wamos Air crew to Air New Zealand standards.
Customers already booked who are transferred to a Wamos-operated service have flexibility to move to another NZ service on the same route and cabin class at no charge (subject to availability and permitted fare routings), request a full refund, or put the airfare into credit.
