NZ to be simpler to deal with

NZ to be simpler to deal with

Air New Zealand will be ‘easier and simpler’ for trade to deal with as it works towards stimulating the market, first domestically and then beyond these shores, the airline’s chief revenue officer Cam Wallace said in a webinar this week.

‘Contracts will be user friendly and easier to understand,’ he says.

He adds that the relationship will not be focused on arguing about commissions and market share by percentage points.

‘In the short term we will be a much smaller airline. Travel agents remain as important to us as they have ever been – they are an important part of the market in terms of driving demand to short hauls and domestic destinations and then, later, medium and long haul.’

He says in terms of pricing, Air New Zealand will be offering the top ‘three or four brackets’ of fares. ‘Pricing will be condensed for a while but hopefully that will be for a reasonably short period.’

Passengers will have to wait a couple of weeks for the airline’s lounges to open. They are likely limited to 100 guests in the early stages, seated appropriately with social distancing. Guests will still get food and drink but it may be served differently. 'Possibly the buffet (food) may be a thing of the past,' Wallace says. 'But we want to use these assets. They are a source of competitive advantage so we want to get them open,'

Also absent (at least temporarily) will be the Air New Zealand lolly and in-flight service.

Earlier story:

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