‘However, it is clear that we still face some significiant challenges and it may yet be some time until we can be confident that the impact of pandemic is truly behind us.,’ CI says.

‘As part of our recovery plan, and so that we can make sure that we operate in a competitive cost model, we have taken the tough but necessary decision to amend our base commission for travel agents in New Zealand to 2%.

‘The decision has not been taken lightly and we remain fully committed to working with our valued travel partners on this transition to a more sustainable partnership that ensures our mutual success.’