Charlotte Taylor Charlotte Taylor

NZ: New duo training platform

Air New Zealand has launched its new agent training and engagement platform – duo.

Senior manager retail/TMC with Air New Zealand, CJ Lowe says this platform, in addition to the airline’s sales team, is part of the ongoing commitment to support agents’ training and development need. It is also a tool for them to access exclusive Air New Zealand incentives.

‘The platform is adaptable and allows us to create bespoke offerings relative to each brand so we will work with them to tailor to their requirements to support the learning and education of their team members,’ Lowe adds.

Charlotte Taylor, who has been with NZ since 2017, joined the retail/TMC sales team as training and engagement manager at the end of 2023.

This role is specifically designed to develop and deliver training and support to trade partners to maximise opportunities through training tools and solutions.

Between now and 28 June, agents who register for duo will go into the draw to win one of 100 lots of $100 Airpoints™ Dollars.

‘We will continue to grow and develop the platform and will be adding modules monthly,’ says Lowe. ‘If there is anything specific agents would like to see we encourage them to email duosupportnz@airnz.co.nz with their ideas.’

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