‘Our message has been that if an agent brings a qualified customer we’ll turn that into a strong lead, or even a booking, to follow up.’
McLaughlin has been over from Australia with business development manager Amelya Grey. He says that although Aurora has been operating for three decades, the situation following pandemic lock downs and restrictions means this is something of a ‘30-year start-up’ in New Zealand for Aurora.
The company has a new ship, Sylvia Earle, coming into operation later this year in time from the Antarctica season. She will join the established, but also relatively new, Greg Mortimer in Aurora’s fleet.
Grey says an important point of difference for Aurora is its comprehensive suite of activities – hiking and tramping, kayaking, snowshoeing, snorkelling, diving and more.
‘We know New Zealanders will relate to this kind of experience. ‘