Stu Udy Stu Udy

'Normal' looks different

Expedia TAAP is expecting to see a full return to business by the end of this year ‘at the latest’ says Stu Udy, director travel agent distribution.

However, he does add a caveat – the recovery could be constrained by airline capacity.

Udy, who was in New Zealand catching up with key trade partners last week, also points out that the business of selling travel will not be the same no matter what the levels of bookings are.

‘ ‘Normal’ is not going to happen. There is a new horizon for travel where things will be done differently, product will be accessed differently. Automation is the key and will allow people to be smarter in how they work.’

He says USA is the big mover out of New Zealand right now, largely driven by activity from states in market and by publicity and marketing around airlines reinstating their routes. These include the high profile build up to the launch of Auckland to New York by Air New Zealand, the American Airlines flight to Dallas and Hawaiian’s return to AKL-HNL on 4 July.

‘Looking at stats and based on gross booking value, the top destinations out of here are USA, Australia, New Zealand and Fiji.’

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