Buckley adds that a number of independent agents have moved into specialist areas – be that cruise, sports, corporate or other sectors.

‘Personalisation is why customers love us. They value our time and expertise and we have learned to charge for that in different ways.’

Scroo Turner to independents: ‘We value you’

The importance of independent agents was emphasised by Flight Centre managing director, Graham ‘Scroo’ Turner when the FCNZ Independent Conference kicked off at MOFOs in the company’s global headquarters in Brisbane last Thursday night.

Delegates and suppliers gathered for food and beverage, a view over Brisbane and (for some) even a chance to try out the famous slides at HQ.

Turner acknowledged that looking back 10 or 15 years the sector was not given so much attention.

‘Things have changed and we hope you see that, we really value what you do for us and we see you as an important part of or future.’

Turner also acknowledged the suppliers at conference and says creating an environment where independent agents can make and develop great relationships is one of the key benefits that Flight Centre can provide.