Displaying items by tag:TAANZ

‘Glad to see you still standing.’ Those were some of the welcoming words by Travel Agents’ Association president Brent Thomas at the TAANZ NTIA Awards at Cordis Auckland on Saturday night. The comment came after he asked everyone who was in the audience and had been at the previous awards in 2019 to stand up – and most of the 700 plus attendees got to their feet.

There was also a healthy number of first timers at the celebration – a fact that earned a big cheer.

Thomas referred briefly to the tough times during the pandemic but also noted that the challenge had galvanised the industry like never before. ‘With Flight Centre joining the fold, TAANZ now represents 95% of the travel agencies in New Zealand. We’re a thriving industry having our best years ever.’

Thomas emphasised the importance of everyone in the tourism and travel ecosystem working together and also noted the progress the industry was having in gaining the ear of government ministers. ‘It’s great to see travel agents and suppliers coming together tonight.’

Thomas also announced the retirement of long standing publisher Tony Dominey, of TABS on Travel / Travel Today and noted that TAANZ would be presenting him with a gift in the near future.

Winners at the TAANZ National Travel Industry Awards, presented at Cordis Hotel on Saturday 25 May: 
Intrepid Top Leisure Agency: Discover Travel Christchurch, House of Travel; Delta Airlines Top Corporate Agency: Orbit World Travel Auckland; Cover-More Top Leisure Agency: Elliot Travel Gisborne, World Travellers; Wendy Wu Tours Resilience and Entrepreneurial Spirit Award: Buzz Thompson; Norwegian Cruise Lines Top Leisure Agency: Cruise Connections; Sabre Top Corporate Agency: Corporate Traveller, Flight Centre; Oceania Cruises Top Leisure Agency: Wright and Turner Travel Associates Flight Centre; Silversea Resilience and Entrepreneurial Spirit: YOU Travel Bethlehem; Regent Seven Seas Resilience and Entrepreneurial Spirit: xtravel, Queenstown, TMG
G Adventures Top Leisure Individual: Helen Moffit, House of Travel St Heliers; Expedia TAAP Top Leisure Agency: NZ Travel Brokers; Globus family of brands Top Leisure Individual: Belinda Wilson, Pukekohe Travel; World Leading Cruise Lines Top Leisure Agency: Pukekohe Travel; Allianz Top Leisure Individual: Sarah McWilliams, Pukekohe Travel; The Travel Corporation’s Top Leisure Agency: House of Travel, Northlink; Infinity Travel’s Top Leisure Individual: Melissa Landrebe, YOU Travel Ferrymead; Viking Resilience and Entrepreneurial Spirit: Ros Chapman, YOU Travel Feilding; Favourite Air Supplier: Singapore Airlines; Best Account Manager: Megan Hornblow, Globus family of brands
Favourite Land Supplier: Globus family of brands; Qantas Top Leisure Agency: The Travel Brokers; Qantas Top Corporate Agency: Orbit World Travellers Auckland; Air New Zealand Top Leisure Agency: Sounds Travel; Air New Zealand Top Corporate Agency: Orbit World Travel Auckland; Air New Zealand Lifetime Industry Achievement: Guy Flynn, NZ Travel Brokers; Hall of Fame Lifetime Achievement Award: Jim Murphy, Pukekohe Travel

  • Ntia4Winner of Regent Seven Seas’ Resilience and Entrepreneurial Spirit award – xTravel’s Tori Keating and Niki Davies with Regent’s Tracey Brennan (centre)
  • Ntia20David Coombes, House of Travel; Tony Laskey, Service IQ; Hemal Jani, Brijesh Sethi, both Beyond Holidays
  • Ntia11Guy Flynn, NZ Travel Brokers, winner of Air New Zealand’s Lifetime Industry Achievement Award –with Tim Swan, Air New Zealand
  • Ntia17Hayley Purdon, Expedia Group; Chris Jones, Amanda Debenham. Stu Udy, all Expedia TAAP
  • Ntia16Rachel Williams, Viva Expeditions; Joanne Saunderson, NZTB; Cindy Bakewell, The Private Travel Company; Pip Fear, NZTB
  • Ntia8Jayne Alldred, House of Travel accepts The Travel Corporation’s Top Leisure Agency award on behalf of House of Travel, Northlink; Louise Levesque, The Travel Corporation
  • Ntia1Delta Air Lines Top Corporate Agency winner, Brendan Drury, Orbit World Travel Auckland with DL’s Alison Hopkirk and Stephen Tanner
  • Ntia15Mandy Veale, Tourism and Events Queensland; Megan Singleton, Blogger at Large; Paul Dymond, Wendy Wu; Hayley Fraser, House of Travel
  • Ntia13Guests of TRAVELinc Memo... Megan Singleton, Blogger at Large and selfie taker extraordinaire; Anita Gatley, TMG; Anna Rowbotham, Inez Teni, both Fuzion Travel; Claire Jones, House of Travel Devonport; me, TRAVELinc; Jo Saunderson, New Zealand Travel Brokers; Wendy Birmingham, Fuzion Travel
  • Ntia18TAANZ board members Victoria Courtney, Flight Centre NZ; John Willson, First Travel Group
  • Ntia12Brent Thomas, TAANZ president, with TAANZ Hall of Fame winner Jim Murphy Pukekohe Travel ans Eve Murphy, Pukekohe Travel
  • Ntia6Chris Jones, Expedia with Guy Flynn NZ Travel Brokers, winner of Expedia’s Top Leisure Agency
  • Ntia19Jessica Kilbride Parris, Rebecca Slee, Emily Rose, all Qantas
  • Ntia9Steve Parker, Viking with Ros Chapman, YOU Travel Feilding who won Viking’s Resilience and Entrepreneurial Spirit award
  • Ntia7Belinda Wilson, Pukekohe Travel who won Globus family of brands’ Top Leisure Individual, with Angela Webber, Globus
  • Ntia3Mel Watson, Silversea Cruises and Kay Rogers, YOU Travel Bethlehem, winner of Silversea’s Resilience and Entrepreneurial Spirit award
  • Ntia14Flighties catch up early at the awards evening... Julia Hindman, Mariana Stoyanova, Rowena McCarron
  • Ntia2Wendy Wu Tours’ Paul Dymond and Lisa Anthony with House of Travel Hobsonville’s Buzz Thompson who won the Wendy Wu Tours Resilience and Entrepreneurial Spirit award
  • Ntia10Best Account Manager, Megan Hornblow, Globus with Jackie Bell, The Travel Brokers
  • Ntia5G Adventures’ Top Leisure Individual, Helen Moffit, House of Travel St Heliers (centre) with G Adventures’ Sean Martin and Kim du Plessis
Published in Paparazzo
Monday, 31 July 2023 04:25

Bumping pax: Don’t blame agents

Airlines appear to be overselling flights and blaming travel agents when passengers are bumped, according to the Travel Agents Association of New Zealand (TAANZ).

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The probability that the travel industry will continue to thrive through 2023 may attract people back to the industry and help alleviate the staff shortage as the year goes on, says Travel Agents’ Association of New Zealand (TAANZ) president Brent Thomas.

Signs are growing that a number of sectors, including real estate, will be in for a tough year but continuing pent up demand and increased capacity means travel retailers are likely to avoid the worst impacts of economic slow-downs.

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Now is the time to really drive home the value message of dealing with a Travel Agents Association of New Zealand (TAANZ) accredited agent – especially when it comes to the protection of their money, says the organisation’s chief executive officer Greg Hamilton.

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Friday, 22 July 2022 02:30

The task ahead for staffing

The Travel Agents Association of New Zealand (TAANZ) is noting some positive movement in terms of increasing staff numbers on the front line, despite human resources still being a major challenge for the industry.

Chief executive Greg Hamilton says he is hearing from a number of members who have done well at attracting people back and employing new staff.

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Saturday, 02 July 2022 20:50

Second Travel Partners Forum

A ‘charter’ or template around the protection of consumer funds and a ‘plain English’ list of frequently asked questions and answers are both possible outcomes of the second Travel Partners Forum involving The Travel Agents Association of New Zealand (TAANZ) and suppliers to the industry.

Greg Hamilton, chief executive officer of TAANZ, noted that at the first such meeting early this year, participants were concerned about consumer confidence around getting back on planes and travelling again.

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Developing a public relations and marketing strategy around attracting new people into the industry is a major priority for the Travel Agents’ Association of New Zealand, says chief executive officer Greg Hamilton.

‘We will be going out to engage with members about what they need on this front,’ says Hamilton.

‘Presuming members will not be able to replace all the gaps with experienced people, what skill sets do new people need and what does the training for that look like?

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Friday, 08 April 2022 05:30

Empty desks waiting to be filled

The industry is having to cope with rapid growth in volume on as little as 25% of the pre-Covid workforce, says new Travel Agents’ Association of New Zealand (TAANZ) CEO Greg Hamilton.

‘In every agency and head-office I have visited in my first week, I have seen empty desks waiting to be filled again.’

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Collaboration and confidence were the two key words at the hybrid TAANZ (Travel Agents’ Association of New Zealand) Partner Forum early February.

The event attracted some 30 members of New Zealand’s travel retail and supplier community to a face to face workshop at Flight Centre head office in Vincent Street, while another dozen attendees beamed in on-line.

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The travel and tourism sectors have greeted the Government’s five step opening plan with enthusiasm, with TAANZ president Brent Thomas saying this is the first time since March 2020 that the message has clearly been ‘the borders are open’.

However they have also pinpointed major ongoing challenges, particualrly the self isolation requirement. (See separate story this page)

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