Hot Topics
Complete goes live, major partnership launched with other announcements soon
New Zealand’s newest network of independent travel agents, Complete, is now looking to grow its number of agency members as well as further develop its product and technology offering, says managing director Malcolm MacLeod.
Travelmarvel launches small group programme for 2027-28
Travelmarvel has unveiled its Small Group Tour programme for 2027-2028. Each itinerary operates with no more than 24 travellers and is escorted throughout by local guides. Itineraries pair river, coastal and ocean cruising, and balance must-see highlights with lesser-known, immersive experiences.
Southern Cross adds benefit – roll out likely to partners later
A new feature that helps travellers with practical support while the disruption is still happening due to travel delays is being launched by Southern Cross Travel Insurance (SCTI) on Wednesday.
Kiwi numbers to Taiwan on rise – range of outdoor options help boost interest
Growing awareness of Taiwan’s natural attractions and outdoor activities is a major driver of travel to the destination out of New Zealand, according to a delegation that visited Auckland this week.
Easy access, more options for incentive groups in TNQ
An increase in half-day activity options plus refreshed product and new hotels in the pipeline were all highlighted to travel management and business event practitioners at lunch event in Gilt Brasserie, Auckland this week.
Premium B2B travel event to pull Kiwi agents to MEL
A new business to business event focusing on premium, lifestyle and boutique travel experiences is expected to resonate with New Zealand agents when it is staged in Melbourne next year.
Momentum is back for travel and we’re ready, says HOT CEO at event
After a challenging couple of months travel appears to have been trending back up in June, says Dave Coombes, CEO of House of Travel.
Globus expands Africa, Asia choice
Globus has expanded its Asia and Africa lineup with new itineraries available to book now for 2027 and 2028 departures.
Cosmos bolsters Asia and Africa for 2027
Cosmos has unveiled new Asia and Africa tours for next year and opened its full 2027 lineup for booking.
Looking again at consulting style, value proposition key to retaining clients’ loyalty
Travel advisors need to reset and really prove their value again as clients start to regain confidence in booking for themselves. The trade should also be open to using the latest technology while still giving a service that can only be provided by a personal touch.
APT marks centenary with 100-day tour
APT has announced a 100-day World Tour to coincide with its centenary celebrations next year. The tour will run from 19 July to 26 October 2027 and has a launch price of $120,000 per person.
Back-Roads moves to give clients greater cost certainty
Back-Roads Touring has launched a new zero surcharge policy. It applies to all existing and new bookings made before 30 September 2026 for departures up to 31 December 2027.
Big turnout for latest TIME graduation
The latest round of graduations from the Travel Industry Mentor Experience (TIME) generated another strong turnout in Auckland this week.
Helping clients to ‘deadzone’ as they escape digital noise
Travel and tourism operators are increasingly targeting a sector of the community that is looking to switch off from modern life – at least for a while – and the trend now has own term among travel writers and forecasters.
Global body ‘seriously concerned’ over US plans
The Global Business Travel Association (GBTA) is expressing serious concerns about the potential implications for international travel into the US in light of the administration’s consideration of changes to Customs and Border Protection (CBP) operations at certain airport ports of entry
All Blacks, blue crabs, art and Chessie the monster
All Black fans who converge on Baltimore for the US-based test against the Springboks in September will find a city that is easy to navigate, packed with cultural and historical attractions and even has its own version of the Lochness monster, says Tracey Johnson, communications and public relations manager with Visit Baltimore.
Unpack, change temperature, find power point: The rituals Kiwis have when settling in
Fortis Travel & Events joins World Travellers Group
Independent travel agency Fortis Travel has officially joined World Travellers Group’s nationwide collective.
Insight: Trade ‘well placed’ for small group trend
Insight Vacations has launched its new Small Group Tours collection with 35 itineraries spanning five continents, most capped at just 24 guests, with select Africa tours limited to 18.
World Journeys exclusive luxury rail offer
Subsequent to its recent Luxury Rail events, World Journeys has an exclusive special offer on journeys with Golden Eagle Luxury Trains, valid on bookings made by 31 July 2026, for travel until 31 December 2027.
Sector’s resilience recognised as high achievers honoured
The TAANZ National Travel Industry Awards on Saturday night reflected the industry’s continuing momentum, while celebrating both emerging talent and long-standing leaders shaping the future of travel in New Zealand.
New developments to fore at Club Med
Wild and upscaled are two words the New Zealand travel trade will be hearing a lot of from Club Med over the next few months and beyond.
Adventure World releases new land and sea itineraries
Adventure World has launched its new Tailor-Made Land & Sea Collection, developed in collaboration with Lindblad Expeditions.
Almost no travellers feel safer now and concern still growing, says global report
Virtually no travellers believe international travel is safer today than it was a year ago, according to new Global Rescue survey data. The finding underscores how deeply risk has become embedded in the global travel mindset.
National Travel Industry award finalists announced
The finalists have been announced and preparation is well advanced for one of the New Zealan d travel industry’s biggest events of the year – the National Travel Industry Awards (NTIAs).
Snap Virtuoso survey: Lux agents anticipate growth but express touch of nerves
A quick survey of about 100 luxury agencies at the Virtuoso Australasian Forum this week shows that the vast majority expect sales to be higher than they were last year, despite many respondents also saying the key words that sum up their feelings right now are ‘nervous’ and ‘challenging’.
Viva takes trade beyond brochure
Viva Expeditions is set to take its adventure travel offering directly to New Zealand travel agents with the launch of its trade-only roadshow, Beyond the Brochure.
Big experiences still sought but costs force many Kiwi travellers to adjust plans
The cost of living is currently playing a major role in shaping New Zealanders’ travel behaviours – but it is certainly not making them abandon holiday plans, according to the latest research released by Southern Cross Travel Insurance (SCTI).
Medical tourism trending, wellness travel driven by outcomes – less niche
Medical tourism, particularly to Asian destinations, will be a growing contributor to travel out of New Zealand and Australia says Katrina Eli, senior economist at ANZ Mastercard.
Travel agents drive Explore’s NZ growth, long-time small-group ethos comes into own
Explore Worldwide is confident of making more in roads into the New Zealand market after three consecutive years of growth here and big support for the brand’s just completed Big Blue Sale.
Big expo turnout shows travel still high on Kiwis’ agenda
Participants in the Flight Centre Expo held on Auckland’s North Shore over the weekend say the show exceeded expectations and can be seen as a solid sign by the trade generally that travel is still very much on New Zealand consumers’ radars.
Uniworld: Celebrating past, focusing on future
Uniworld CEO Ellen Bettridge’s visit to New Zealand last week coincided with a major milestone – the brand’s celebration of 50 years – but her message to the trade at a lunch function at Mudbrick Vineyard, Waiheke also had a firm future focus.
Travelwise opens its tours to trade
Travelwise Holidays is upping its presence in the trade and reminding agents both of the ease and the financial gains that can be realised through working with the company.
Rooftop views, rising fortunes for House of Travel
By Faye Spooner
House of Travel brought together 130 of its key suppliers and industry partners at an exclusive thank-you event this week, set against the skyline at SO/ Hotel’s rooftop bar.
It was a night that emphasised connection, collaboration and a business moving with confidence into 2026 and beyond.
The gathering reflected House of Travel’s continued upward trajectory after another year of standout performance and record sales. With this momentum, the focus is now on sustained growth with quality revenue, according to CEO David Coombes who spokecandidly about the evolving travel landscape.
‘Leisure is absolutely holding up,’ he says, noting that while North America has presented challenges, demand is shifting strongly towards alternative destinations.
He notes that corporate travel, meanwhile, continues to rebound in line with the economy, with more intensive travel patterns emerging.
Almost one year into a three-year strategic plan, Coombes reaffirmed the company’s ongoing commitment to bricks-and-mortar retail. Quality revenue, he says, is driven by stores and relationships, with physical connections remaining central to success.
Coombes highlighted the continued strength of House of Travel’s Australian operations and its Trans-Tasman growth ambitions, as the business looks to build greater scale and capture increased market share in Australia’s larger market. He also acknowledged the success of the company’s broker model, which complements the company’s retail footprint.
Above all the message of the evening to suppliers was clear: partnership matters. ‘We are a partnership-driven business,’ Coombes concluded. ‘You plus us equals happy customers.’
Tahlia Crocker, Allianz; Cara Botica, Allianz; Adam Ferraro, Club Med (based in MEL), Nicholas Dew, Hawaiian Airlines; Sarah Porter Niue Tourism, Lisa Linn, Visit Anaheim and Stuba
Kim du Plessis, G-Adventures; Dave Fordyce House of Travel, Yvonne and Dennis Payne, House of Travel Orewa
Alyssa Field, South Sea Cruises; Mel Watson, Silversea; Wayne Deed, Musket Cove
Kirsten Lee-Burgess, House of Travel head office; Marija Tolj, The Travel Corporation
Megan Porter, Norwegian Cruise Line; Cara Botica, Allianz Insurance; Jacqui Kennedy, House of Travel head office; Dani Ened, Oceania Cruises
Alison Hopkirk, Delta Air Lines, Sarah Porter, Niue Tourism; Samantha Martin, Wendy Wu Tours; Lesley Perrie, Innovative Travel and Wide Eyed Tours
Biz travel body warns of ‘chilling effect’ if USA’s ESTA proposals adopted
The Global Business Travel Association (GBTA), part of the $1.57 trillion global business travel and meetings industry, is urging US Customs and Border Protection (CBP) to adopt a balanced and practical approach as it evaluates proposed changes to Electronic System for Travel Authorization (ESTA) requirements.
Biz travel body warns of ‘chilling effect’ if USA’s ESTA proposals adopted
The Global Business Travel Association (GBTA), part of the $1.57 trillion global business travel and meetings industry, is urging US Customs and Border Protection (CBP) to adopt a balanced and practical approach as it evaluates proposed changes to Electronic System for Travel Authorization (ESTA) requirements.
Intrepid’s 12-month agent incentive
Intrepid Travel’s year-long incentive for travel agents across Australia and New Zealand to earn a free trip by selling 15 eligible Intrepid trips has returned for another year.
Globus launches new Small Group Discovery brochures
Globus has debuted a new brochure focused on the small group travel range, Small Group Discoveries, available to download now.
‘Proven formula for success’: APT and Travelmarvel set to embark on 2026 roadshows
APT and Travelmarvel kick off another year of their Worldwide Travel Showcases soon, with March dates the first to be announced.
Travellers reluctant to hand control to Agentic AI
Most of the world’s most experienced travellers remain reluctant to let Agentic AI — autonomous digital assistants that plan, book and manage trips — take charge of their journeys, according to the latest Global Rescue Traveler Sentiment and Safety Survey.
Luxe report highlights farm to table, Moroccan road journey
Luxury travel network Virtuoso is highlighting Morocco’s Memory Road as a trending experience in 2026 and beyond.
GFOB launches new deals for 2026
Globus family of brands (GFOB) is kicking the new year off with cruise and tour deals across its suite of brands; Avalon Waterways, Globus and Cosmos, available now until 31 March.
JAWS+ record regos: bigger venue in HLZ
The JAWS+ events in Hamilton have shifted venues to accommodate an increased number of attendees, and will now be held at the Hamilton Old Boys Rugby Club.
Insight Vacations: Demand rises for women-only tours
Insight Vacations is reporting the continued success of its women-only tours and the launch of an expanded 2026-27 Women-Only collection.
An industry in transition: Stalwarts look to exit as business valuations rise
A combination of an aging ownership demographic in the sector and the prospect of commanding a good sale price due to profitable trading is resulting in a high number of long-established travel retail businesses changing hands.
Agents predict another strong year, but keep eye on economy and the need to always adapt
Agents are expecting the steady and positive trading environment to continue next year but are also cognisant that economic conditions are still challenging for a significant proportion of Kiwis.
Sabre: Rise of Agentic AI to drive shift in travel retailing
Christmas for the travel industry this year is all about offers, ancillaries and airfares, Sabre says.
Strong growth for Wendy Wu
Roam by Tauck launches 2026 journeys
On the heels of Tauck’s centennial celebration, Roam by Tauck, the company’s newest brand, has opened bookings for its inaugural five journeys debuting in 2026, designed specifically for travellers in their 40s and 50s.
Climate change key factor in travel decisions, says Virtuos
Issues around climate and sustainability are now having a direct influence on how a large number of high-end clients travel, says Virtuoso.
NZ key for both inbound and outbound
Kiwi travellers will be looking for fresh cultures, new cities and richer travel experiences in 2026, according to new booking data from global travel brand Luxury Escapes.
Insurers’ partnership gets underway
Kiwi Holiday Insurance’s strategic partnership with Southern Cross Travel Insurance officially launched yesterday.
TIME: more grads, strong demand
The latest round of graduations at the Travel Industry Mentor Experience (TIME) NZ has come with a backdrop of ongoing growth and bourgeoning interest in the programme.
Thomas stands down as TAANZ president
Brent Thomas has stood down as president of the Travel Agents Association of New Zealand (TAANZ) after six years in the role.
More...
APAC-NZ growth a priority for Marriott
Marriott International is putting a priority on growth in New Zealand, with Queenstown definitely on the wish-list, according to a key executive who was visiting this country earlier in the week.
Intrepid predicts more growth from NZ
By Faye Spooner
Intrepid Travel is forecasting a rise in business out of the New Zealand market in the next 12 months and beyond, with Vietnam, Japan, Peru, Morocco, Turkey, the Stans and Sri Lanka being amongst the most sought after destinations.
Fulfilment vs ticking sites
Research just released by G Adventures shows 86% of Kiwi respondents agree that travel contributes to their long-term happiness, and 80% report feeling happy in everyday life when they have a trip booked, compared to only 35% without a holiday on the horizon.
All part of the cycle: More options to match clients to right bike tour
Keeping up with cycling trends can help travel agents get the most out of the growing bike tourism sector, says an international proponent of the activity.
