‘International bookings through Flight Centre are already sitting at over 90% of what they were pre-Covid. Considering the higher airfares and limited flights in and out of the country, this is remarkable.’
However, he says, it’s no secret that there have been a few teething issues as the industry upscales as quickly as possible to keep up with high demand.
‘Airlines and airports around the world are working hard to recruit and re-train staff after being almost completely non-operational for over two years. This can’t happen overnight.
‘In some cases, this has had a negative impact on the customer experience with passengers reporting lost luggage, cancelled flights and long wait times.’
Coombes says the Captain’s Package gives customers that extra bit of security when heading away.
Features include the removal of change or cancellation fees, a lost baggage tracking service, price drop protection, 24/7 priority assistance, plus discounts on accommodation, tours and more.
Customers can choose a Captain’s Package to suit their budget with prices starting from $25 per person.
Coombes says it’s been interesting to see many previous DIY travel bookers coming into Flight Centre stores for assistance in booking since borders reopened.
Though Coombes believes travel disruptions will improve over time as the industry bounces back, the need for the advice model will still be there.