Agents can embrace ChatGTB and other AI developments to their advantage while still providing the personal touch and human interaction that clients value, delegates at the FCTG New Zealand Independent Conference heard late last week.

James Kavanagh, Flight Centre’s CEO leisure, says agents should not be afraid of the technology and should take heed of former predictions of doom.

• Celebrating the 80s…David Coombes, Flight... Celebrating the 80s…David Coombes, Flight...
• Between sessions (and lunch) on... Between sessions (and lunch) on...
• Ross Altoft, KiwiHoliday Insurance; Sarah... Ross Altoft, KiwiHoliday Insurance; Sarah...
• Showing some 80s attitude… James... Showing some 80s attitude… James...
• When the Chips are down... When the Chips are down...
• During the information sessions on... During the information sessions on...
• Xena Jones, Solo Women Travel... Xena Jones, Solo Women Travel...
• Slash, aka Kelly Tawhai, GO... Slash, aka Kelly Tawhai, GO...
• So was Dame Edna Everage…... So was Dame Edna Everage…...
•  

Stage and niche supplier presentations, and another 20 suppliers in sessions for a ‘speed dating’ type format around a wing of the Trinity Wharf Hotel in Tauranga all added up to a busy two and a half days for attendees at the Travel Managers Group Conference.